Senior Customer Engagement Coordinator

• Location: Reading
• 1 year Fixed Term Contract

About the job

Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi.

Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

Job Purpose

• Supports for Supply Chain Customer Engagement of customers in close collaboration with colleagues
• Works in close collaboration & complementary to Trade and the Senior Customer Engagement Coordinators
• Execute for segmentation actions in conjunction with Trade
• Partake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholders
• Is a key enabler of building relationship for customers concerning the Order-to-serve processes
• Proactively engages customers to deliver effective communication & continuous improvements
• Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers
• Creates positive customer experience, providing added-value at every customer interaction

About you

Skills/Expertise/Experience:

• Bachelor’s degree from an accredited college or university
• 1-2 Years of experience in wide range of Customer Fulfilment (incl. Customer Facing/Engagement) activities, ideally in Biopharma industry is a plus
• English language fluency on top of local language requirements

Preferred Skills/Expertise/Experience:

• Knowledge of upstream Biopharma processes a plus
• Strong understanding of downstream Biopharma processes and local trade environment
• Understanding of or interest in Customer Experience principles
• Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements
• Experience in IT systems (SAP, CCM, MS Office)
• Analytical skills
• Experience in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus
• Willingness to drive change as well as good internal marketing and communication skills
• Negotiation and communication skills

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden.