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Manufacturing and Supply

Manufacturing and Supply
Where the
miracles of
science
are made
a reality
for patients

Senior Customer Engagement Coordinator

Reading, United Kingdom
Apply now

At a glance

Our teams produce and deliver over 4 billion units of medicines and vaccines every year, ensuring every breakthrough gets to the people who need it most.
Our state-of-the-art facilities, AI-powered smart factories, and cutting-edge automation are redefining what’s possible: ensuring treatments reach patients faster, safer, and more sustainably than ever before. This is where your skills, ambition, and passion can shape the future of healthcare.

Senior Customer Engagement Coordinator

  • Location: Reading
  • 1 year Fixed Term Contract

About the job

Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi.

Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

Job Purpose

  • Supports for Supply Chain Customer Engagement of customers in close collaboration with colleagues
  • Works in close collaboration & complementary to Trade and the Senior Customer Engagement Coordinators
  • Execute for segmentation actions in conjunction with Trade
  • Partake in SC collaboration strategy, joint scorecards & cost to serve improvements, coordinating internal & external stakeholders
  • Is a key enabler of building relationship for customers concerning the Order-to-serve processes
  • Proactively engages customers to deliver effective communication & continuous improvements
  • Liaises with Trade & O2S functions to drive service levels, optimal cost to serve & satisfaction of customers
  • Creates positive customer experience, providing added-value at every customer interaction

About you

Skills/Expertise/Experience:

  • Bachelor’s degree from an accredited college or university
  • 1-2 Years of experience in wide range of Customer Fulfilment (incl. Customer Facing/Engagement) activities, ideally in Biopharma industry is a plus
  • English language fluency on top of local language requirements

Preferred Skills/Expertise/Experience:

  • Knowledge of upstream Biopharma processes a plus
  • Strong understanding of downstream Biopharma processes and local trade environment
  • Understanding of or interest in Customer Experience principles
  • Understanding of cost to serve finances and the ability to drive/track Customer Fulfilment improvements
  • Experience in IT systems (SAP, CCM, MS Office)
  • Analytical skills
  • Experience in scenario planning, risk/benefit analysis, contingency planning and problem solving a plus
  • Willingness to drive change as well as good internal marketing and communication skills
  • Negotiation and communication skills

Why choose us?

  • Bring the miracles of science to life alongside a supportive, future-focused team
  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
  • Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.
If you have a disability and require adjustments for the interview process, please email us at diversity.recruitmentUKIE@sanofi.com. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

#LI-EUR

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com

Apply now
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Find out more about this location

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Why work with us

  • We’re problem-solvers and pioneers. United by the belief that everyone deserves a healthier future. We create best-in-class vaccines that prevent disease and protect lives.

  • Innovation drives us. From AI and mRNA to next-gen science, we push the boundaries to deliver first- and best-in-class vaccines for infectious diseases worldwide.

  • Growth happens here. With bold investments in R&D and world-class facilities, Sanofians across the entire vaccine lifecycle are shaping the future of global health.

  • We do what’s right. Sustainability and DE&I drive our positive global impact—because the diverse communities Sanofians represent are the patients we serve.

All-in on diversity

At Sanofi, diverse perspectives fuel the best solutions for patients. Hear from Monique Vessey, our Supply Chain Transformation Leader, on how her background shapes her approach to delivering life-changing medicines.

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"Manufacturing and Supply is the bridge between the science that happens in research laboratories and the people and communities we serve."

Brendan O’Callaghan

Executive Vice President of Manufacturing and Supply

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Manufacturing & Supply Careers

Explore how Sanofi is transforming pharmaceutical manufacturing and supply chains with cutting-edge technology, digital innovation, and sustainable practices. Discover career opportunities where you can help deliver life-changing medicines efficiently and responsibly.

Learn more

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Our Formula for Success with McLaren Racing

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