General Medicines
Where bold ideas and groundbreaking science shape
the future
of care
Customer Engagement Manager EP, HU
At a glance
With us, you’ll break new ground across a growing and diverse portfolio – from established medicines that millions rely on to pioneering breakthroughs in immunology and chronic disease care. Imagine the scale: your work will help deliver treatments to people around the world who live with diabetes, cardiovascular disease, and complications arising from transplant.
Fueled by groundbreaking advances in technology, we are accelerating innovation and expanding access faster than ever. If you’re ready to push boundaries, embrace the power of AI and digital tools, and shape the future of healthcare, this is where your ambition meets impact.
Location: Budapest
Hybrid: 60% office based, 40% remote
Job type: Permanent. Full-Time
About the job
Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Manager within our Establish Products Team, you’ll design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel.
We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world
Main responsibilities:
Multichannel Engagement Strategy:
- Prepare and execute local strategic and operational plans with Marketing, Medical, and Customer Experience teams.
- Develop channel requirements for GTMC and ensure effective multi-channel usage.
- Align customer/brand value propositions with brand/GBU Glocal strategy.
Project Management:
- Contribute to the Customer Experience network, ensuring programs and tools are harmonized.
- Implement best practice content strategy with marketing.
- Set up and monitor KPIs with GTMC.
Data-Driven Decision Making:
- Analyze and share data monthly and quarterly to inform decisions.
- Conduct ROI analysis on customer engagement strategies with GTMC.
Education & Training:
- Optimize processes and systems for a positive customer experience.
- Train employees to meet customer expectations.
Communication & Collaboration:
- Implement content roadmap with MCO content lead.
- Collaborate with local service colleagues and Customer Experience partner to enhance Customer Experience.
Agile Ways of Working:
- Communicate policy, procedure, and service changes.
- Foster continuous improvement and adaptability to digital tools.
About you
Soft and technical skills:
- Excellent communication skills, ability to engage people,
- Creativity and focus on finding solutions to achieve results.
- Persuasion, ability to work cross-functionally.
- Marketing knowledge, strategic analysis and planning, project management, ,
- T knowledge and skills (Outlook, Word, Excel, PowerPoint),
Education:
- University degree preferably in Business Marketing/Digital marketing or related field.
Languages:
- Fluency in Hungarian and English, both written and spoken.
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Why work with us
- Do the never done before. We push the boundaries of what’s possible: expanding access, accelerating innovation, and finding new ways to improve everyday health for millions.
- Drive the transformation. We’re leading the shift to AI-powered healthcare, using digital tools to reinvent how medicines are developed, manufactured, and delivered worldwide.
- Deliver at scale. Our reach is unmatched—we bring trusted treatments to millions worldwide, ensuring broad access and real-world impact at every stage of care.
- Make an impact that matters. From tackling global health challenges to advancing sustainable, inclusive healthcare, everything we do is driven by purpose.
Who ignites your potential?
For Sam, it was her mom—teaching her to listen, push boundaries, and put patients first. At Sanofi, we know your inspiration drives your impact. Bring your passion, and together, we’ll chase the miracles of science.
"Each disease, each country, each person brings opportunities that challenge us to push the boundaries, to think of better ways to look at healthcare and pioneer new possibilities."
Olivier Charmeil
Executive Vice President, General Medicines
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