Omnichannel Engagement Manager, Hong Kong & Taiwan
Taipei, Taiwan Permanent Posted on Jan. 16, 2025 Closing on Mar. 31, 2025Job title:Omnichannel Engagement Manager, Hong Kong & Taiwan
Location: Taiwan
About the job
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
As the Omni-Channel Engagement Manager for HongKong & Taiwan, you will play a pivotal role in shaping the future direction of our company through strategic decision-making and leveraging digital capabilities. You will be responsible for overseeing the development and implementation of omni-channel engagement strategies that enhance our digital presence and drive optimal customer experience for business growth.
Main responsibilities:
Lead the development and execution of mid- to long-term omnichannel strategies across the organization for Hong Kong and Taiwan.
Collaborate with cross-functional teams to develop and implement omni-channel engagement strategies, integrating OCE channel solutions (e.g., email campaigns, consent tools, webinars, website, remote engagement, Line/WhatsApp official account etc) to enhance customer engagement and achieve business objectives.
Oversee the management of external service providers to ensure the delivery of high-quality OCE services and processes.
Utilize data analytics and insights to optimize omni-channel performance and drive continuous improvement.
Enhance the organization’s digital and OCE capabilities through training, workshops, and campaigns.
Serve as the OCE expert in cross-functional discussions to collectively optimize the customer experience.
Ensure continuous and consistent testing, learning and optimisation of digital/ OCE programs.
Connect with Global teams to understand global strategy & resource for HKTW to adapt, provide feedback & request support based on HKTW priorities & execution.
Stay updated on industry trends and best practices in digital marketing and omni-channel engagement to drive innovation and maintain a competitive edge.
Perform other duties assigned by manager.
Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.
About you
College / University graduate.
Minimum of 5 years working experience.
Minimum of 3 years of experience in digital marketing, omni-channel engagement, or related field.
FMCG, Pharma Digital or other successful experience of OCE is preferred.
Proven track record of driving successful omni-channel engagement initiatives and achieving business objectives as leader or key influencer.
Strong leadership skills with experience managing teams.
Excellent analytical skills with the ability to interpret data and insights to drive decision-making.
Strategic thinker with the ability to translate business goals into actionable plans.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
Strong and Solid expertise in Multichannel/Digital engagement.
Ability to influence and engage cross-function teams.
Project and change management.
Teamwork and collaboration.
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Pursue progress. Discover extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
You have not viewed any jobs yet.
You have not saved any jobs yet.
Developing
our talent
We believe better is out there – and that extends to how we support people. Our People Strategy prioritizes inclusivity, transparency, and efficiency in talent development. It’s allowed us to chart personalized plans to keep employees and managers on the same page when it comes to training and succession planning. From upskilling to mentorship, we prepare our teams with the resources they need to pursue progress.
Find out more about this location
Experience possibility
-
-
Cambridge Crossing
We're bringing together 2,500 people from across our organization — R&D, Medical, Commercial and Global colleagues all working to realize the power of collaboration.
-
Innovation in Action
Our flexible lab of the future will transform how we conduct research, while our innovation center will be fully integrated with existing R&D locations.
-
Sustainable and Green
Our new facility was built to minimize the environmental impact — helping protect our planet and people. Using resources efficiently, we're providing greener, healthier workspaces.
-
Sanofi’s AI Centre of Excellence in Toronto
The Centre is focused on using leading technologies to develop world-class data and artificial intelligence (AI) products to create value for the health sector.
-
Ama
Ama puts her project management techniques and ServiceNow knowledge to use to help advance Sanofi’s Digital Data operating model. Learn how our team connects data and AI to do what’s never been done before.
-
Sanofi Canada's Philanthropic Efforts
By chasing the miracles of science to improve people’s lives, we surprise ourselves with what we can achieve. Our team is humbled by the impact our efforts make.
-
Emmanuel
Emmanuel, Head of the Sanofi Digital Accelerator, shares how his team builds digital solutions that enable patients to receive new treatments to help improve their lives.
-
Dimitrije
Dimitrije shares insights into the work carried out by the AI Centre of Excellence in Toronto.
-
Ziv
Read Ziv's first-hand account describing the reasons he chose to join Sanofi – and many of the reasons why he now chooses to stay.
-
When you grow, we all grow
We strive to support your whole self with thoughtfully crafted rewards that benefit you physically, financially, mentally and socially. Whatever your role, you'll thrive in our inclusive teams.
-
Build a career with purpose
Bring your passion to your role and impact millions of people around the world. You're in the driver's seat – just set your goals, and we'll provide the training and support that will get you there.
-
Bolder, better futures
Change your life. And the lives of millions around the globe. How? By starting a career where you're supported to grow, while having a tangible impact and learning from the best.
-
Our locations
We're in 60+ countries, all pulling together to define the future of healthcare. Wherever you work, you'll develop your career alongside experts, using technology to chase bigger breakthroughs.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Sanofi at Cambridge Crossing
Dubbed Sanofi at Cambridge Crossing, our new state-of-the-art facility will create an innovation hub promoting close collaboration and integration among business units. Join us and become part of a team dedicated to chasing the miracles of science that improve people’s lives.
-
Why Sanofi
Get access to the tools, training, and support to reach your goals. By fulfilling your potential, you’ll help us achieve our aim of halving the time from discovery to therapy.
-
Our people & culture
We're the first in Pharma to have a DE&I board. We also have Employee Resource Groups that create spaces for every Sanofian to be heard. Your voice matters – use it to shape our future.
-
Sanofi's Postdoctoral Program
Designed for high-caliber Ph.D. graduates, Sanofi's Postdoctoral Program helps you advance your scientific career in a state-of-the-art environment.
-
Physician Careers at Sanofi
At Sanofi, physicians like you have the opportunity to collaborate on new ideas and challenge established thinking. Learn about Physician careers here.
-
AI Centre of Excellence
The AI Centre of Excellence at Sanofi is a unique data-driven team based in Downtown Toronto. We pride ourselves on being data-obsessed and highly focused on using state-of-the-art technologies to drive global impact.
-
-
Join our
talent community
What could we achieve together? Every Sanofian works on projects that truly make a difference to people’s lives.
Sign up today and discover our latest opportunities as soon as they’re available.