• Location: Budapest – Sanofi Business Services, Váci Greens
• Flexible working: 60% home office / week
• Job type: Permanent, Full time

About the job

You will enable product teams to deliver new capabilities faster and more continuously through a closer partnership with operations teams. You will identify and optimize the interdependencies between product development and operations through a collaborative approach of continuous delivery.

In this role, you will have product(s) vision and will drive collaboration, transparency, and clarity between multiple teams, and functions, while cultivating a culture of user-centric design. This role will involve leveraging automation, efficiency, and technology to build a solid data foundation and enable effective decision-making, while ensuring alignment with business objectives and compliance with internal and external regulations

Key Responsibilities:

• Responsible for day-to-day Product Delivery and Operational tasks prioritized in line with the strategy set out by the Product Line Manager/Product Owner(s).
• Support Product Line Manager/Product Owner(s) for all aspects of the Product lifecycle to drive business value while optimizing costs; Responsible for setup & monitoring of product operational activities according to defined Service Level agreements.
• Identify, communicate and execute continuous improvement opportunities related to on/offboarding process and solutions.
• Support Product Owner(s) with technical execution of product-related, end-to-end customer and business operations and experiences.
• Inform and influence relevant stakeholders to deliver and support successful DevOps functionality.
• Partners with peers to drive the continuous improvement of processes, user experiences, and application optimization in alignment with business stakeholders.
• Work with the managed service provider(s) to assess KPI’s related to product(s) support.
• Monitor incidents and service requests for timely resolution, identify optimization opportunities for value added delivery.
• Create and maintain Knowledge articles related to the product(s) support and identify opportunities to improve user experience.
• Coordinate and support SOX or GxP audits related activity for the product(s).
• Ensure that DevOps activities are executed in compliance with applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements.

About you

Experience

• A minimum of 3-5 years of progressive experience in Product Management, Service Management and vendor relationship.
• Familiarity with common software and tools, including ServiceNow, Workday, SAP Fieldglass etc.
• Product management skills, including Agile Methodology and DevOps.
• Experience in On/Offboarding process lifecycle is a plus.

Soft skills

• Demonstrated experience in leading cross-functional projects and managing relationships with internal and external stakeholders.
• Excellent analytical, continuous improvement and problem-solving skills.
• Strong communication, presentation, and interpersonal skills, with the ability to effectively influence and collaborate with diverse teams.
• Results-oriented, with a demonstrated ability to manage multiple priorities and meet tight deadlines in a fast-paced environment.
• Strong problem solving, deductive and analytical skills.
• Ability to interact with internal and external clients in a professional manner.
• Team player, able to work collaboratively transversally and with different levels of the organization.
• Ability to work independently and manage multiple priorities in parallel, organized with ability to prioritize multiple task.

Education

• Bachelor's degree in Computer Science or related fields.

Languages

• English.

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An attractive, market-oriented salary and cafeteria benefits.
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days.
• Work from an "Office of the Year 2020" finalist office.

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