• Location: Budapest – Sanofi Business Services, Váci Greens
• Flexible working: 60% home office / week
• Job type: Permanent, Full time

About the job

Product Owner Field Orchestration and Next Best Engagement works in a worldwide team at Sanofi accountable for the definition, design, evolution, delivery, and ongoing operation of the products and services supporting field colleagues related to commercial and scientific activities. This includes the CRM, Events, Transparency, Next Best Action, and other supporting applications as part of the overall technology ecosystem including sales force excellence, customer engagement, and field medical affairs.

In the Product Owner Field Orchestration and Next Best Engagement role, he/she delivers the proper field CRM and Next Best Action products, using a deep understanding of customer engagement processes and technologies to help business stakeholders achieve their desired outcomes.

Key responsibilities

• Accountable for the development, communication, and execution of global field orchestration and next best engagement strategy and roadmap, collaborating with global and local business partners and other functional and product teams.
• Lead the agile product team (POD) and external vendor(s) to deliver the product. Define user stories and agile iterations. Build and prioritize the backlog and manage the dependencies with other PODs and Product Owners.
• Ensure that application architecture decisions are consistent between functions, align to enterprise architecture, and leverage opportunities for common approaches.
• Develop, implement, and follow appropriate governance procedures to ensure delivery of products with the highest business value.
• Co-lead the organizational change management with business partners and ensure excellent adoption of the product.
• Continuously improve the way of working within POD and with other partners.
• Ensure the product meets all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.), and cybersecurity requirements.
• Ensure service delivery performance according to targets (SLA, OLA).

About you

Experience

• Demonstrated capabilities and achievements to develop global product strategy and roadmap, align with all key stakeholders, and drive successful large-scale global deployment in pharma companies.
• Excellent understanding of in-person and digital customer engagement processes in pharma, including sales force automation, customer engagement, and medical affairs, and good understanding of various global business models.
• Minimal 3 years of managing the product team to deliver the Digital services and product, including the budget management, team management, resources planning, and change management.
• Hands-on skills in Veeva CRM, pharma data, and Artificial intelligence (AI) / Machine Learning using internal or commercial solutions.
• ITIL knowledge – Service Request, Incident, SLA, Problem Management.
• 2+ years actively involved in an Agile/Scrum environment. Comfortable utilizing Jira and Confluence.
  

Education

• Bachelor’s degree in Computer Science, Informatics, Engineering, or other relevant fields.
• Veeva CRM System Administrator or Associated White Belt Certification is required.
  

​Soft skills

• Self-starter with exceptional communication skills and data-driven mindset.
• Strong work ethic and attention to detail.
• Ability to develop and maintain effective working relationships with global business partners, senior business and Digital leadership, Digital colleagues, consultants, and vendors.
• Strong communication and interpersonal skills, including tact and diplomacy to exchange and escalate information throughout a matrix organization.
  

Language

• Fluent in English.

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An attractive, market-oriented salary and cafeteria benefits.
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days.
• Work from an "Office of the Year 2020" finalist office.

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