Learning Operations and Delivery Lead

• Location: Budapest
• 60% Remote working
• Job type: Permanent and Full time

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives.

Ready?

As Learning Operations and Delivery Lead within our Learning Delivery Management team, you’ll be responsible for the implementation of training courses; you will coordinate different stages and functionally manage the Group Service Provider (NIIT) within your scope. This includes effective coordination, compliance and support activities.

Main responsibilities:

• Supervise the implementation of the overall processes and systems for supporting and sustaining deployment of learning solutions.
• Manage relationship with the Regional stakeholders: Learning Business Partners, Local Delivery Managers, business stakeholders, etc.
• Manages learning process outsourcing vendors, including transmission of training needs, coordinating planning, defining and enforcing processes and ensuring the tools in use are specific to the need and in alingment with operating model.
• Supervise the transmission of training needs expressed by the business or LBP to the external service provider for integration and implementation management (administrative - logistics - financial)
• Drive continuous improvement of the processes and the development of new activities to be entrusted to the service provider
• Implementation of the iLearn level 2 support
• Coordinates the administrative organization of training actions
• Purchase requests, invoice management and signage of training needs
• Be first point of contact of the Regional Learning Institutes” for Delivery/implementation of sessions
• Be a privileged contact person for legal entities and concerning all types of how-tos on training data, the implementation of sessions, the entry/resumption of history, the link with local training stakeholders (DA, HSE contacts, PEP, etc.) Knows how to redirect to the right people or tools available
• Participates in budget monitoring meetings, update of the offer in iLearn, quality monitoring training, regulatory evolution
• Ensures compliance with global/local procedures.

• Respects and applies the regulatory framework of the country’s legislation and the training agreement, according to the information provided by the fieldexpert (Regulatory & Social)
• Ensures efficient implementation of the Learning Delivery Management Target Operating Model deployed and drives continuous improvements (in alignment of the Learning Global strategy)
• Monitors and continuously drives service performance improvement through metrics & KPIs as defined in SLAs with external vendor(s).
• Oversees translation needs for global offers and communications
• Learning Catalogue: Coordinates the update and participates in the evolution of the France-specific catalogue of forums with LBPs
• Contributes to the validation and updating of the various knowledge base training articles
• Ensures level 3 responses from iLearn support

• Demonstrated experience in Learning/Training development preferably from GBS background
• Team management and/or project management experience
• Experience managing external service providers

Soft and Technical Skills

• Ability to work and collaborate in a matrix, international, virtual and diverse environment with different time zones
• Sense of relationship, empathy and great listening ability
• Ability to challenge, design a strategy and pragmatic solutions
• Team spirit, service and results oriented, dynamic, agile
• Adaptability and openness to change
• IT knowledge and experience of training tools (LMS iLearn / Cornerstone + LXP Sanofi U / HowNow) would be a plus
• Methodic, analytical personality with a keen eye for data
• Experience with tools and methods used in planning, engagement and communicatins

Education: Bachelor’s degree or equivalent; preferably in Human Resources, Psychology or Business Administration

Languages: Fluency in English

When joining our team, you will experience:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An attractive, market-oriented salary and cafeteria benefits
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Work from an "Office of the Year 2020" finalist office
• Collective life and accident insurance
• Yearly medical check-up
• An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
• Your own career path within Sanofi. Your professional and personal development will be supported purposefully
• Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.