Portuguese Speaking Senior Collection Analyst

JOB PURPOSE

Ci2C Senior Collection Analyst is responsible for delivering collection management services for CHC business across countries within CHC perimeter in Europe & MEA as per their respective service level agreements.

Key Dimensions

The Portuguese Speaking Senior Collection Analyst reports to Head of Credit & Collection and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

Collection management services

• Prepare and review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process

KEY RESPONSIBILITIES

Operation – Collection management services

• Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements
• Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Address operational issues and follow through to resolution in an effective and timely manner
• Contribute to business and customer collection strategy reviews
• Execute in compliance with Sanofi policies and guidelines  
• Complete all activities as per the global Core Model and operational KPIs
• Participate in continuous improvement initiatives
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts
• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user
• Pro-actively anticipate operational issues and coach junior analysts

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

KEY WORKING RELATIONSHIPS

• Head of Credit Management & Collection
• Head of Customer Invoice to Cash Europe
• Customer Service, Supply Chain and Trade
• Credit & Revenue Partners Europe
• Ci2C Collection Team Lead
• Credit Management & Collections SBS

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Functional

• Broad understanding of Customer invoice to Cash process and activities
• Hands-on knowledge of collections & receivable activities
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications
• Knowledge of Microsoft Office

Interpersonal

• Ability to interact with internal stakeholders and clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself
• Attentive to detail and works with precision
• Action oriented, delivery driven, change agent
• Lead by example to deliver high quality service, customer satisfaction

Opportunity to get involved in people managerial tasks such as:

• Oversee the collection team day to day operation on multiple Sanofi/Opella Local Markets
• Employee lifecycle management (hiring, performance evaluation, talent management)
• Discover training needs, provide coaching
• Assigning tasks to team members

Background

• Graduate degree in accounting or finance is a plus
• 2-3+ years’ experience in Collection preferably in an international multicultural environment
• Fluency in English and Portuguese is a must