• Location: Budapest – Sanofi Business Services, Váci Greens
• Flexible working: 60% home office / week
• Job type: Permanent, Full time

About the job

In the role of Product Owner Product Owner Medical and Channel & Content Enablement, you will deliver the proper field CRM product, using a deep understanding of business processes and field CRM technologies, to help business stakeholders achieve their desired outcomes.

Key Responsibilities

• Accountable for the development, communication, and execution of global CRM product strategy and roadmap in area of Medical and Channel & Content Enablement below, collaborating with business partners and other functional and product teams.
• Lead the agile product team (POD) and external vendor(s) to deliver the product. Define user stories and agile iterations. Build and prioritize the backlog, and manage the dependencies with other PODs and Product Owners.
• Ensure that application architecture decisions are consistent between functions, align to enterprise architecture, and leverage opportunities for common approaches. Implement and follow appropriate governance procedures to ensure compliant and efficient computing environments.
• Execute ongoing activities for enhancement requirements gathering and review for continuous product evolutions.
• Co-lead the organizational change management with business partners, and ensure excellent adoption of the product.
• Continuously improve the way of working within POD and with other partners.
• Ensure that the product meets all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements.
• Ensure service delivery performance according to targets (SLA, OLA).

About you

Experience

• 10+ year of experience in Salesforce ecosystem and 5+ years implementation experience in Veeva CRM in pharmaceutical industry.
• Hands-on skills in Veeva CRM and pharma data is required, and good knowledge on AI / Machine Learning will be a big plus.
• Experience in leading the successful global CRM implementations in the field sales area using internal solutions or commercial solutions.
• Strong understanding and experience in Agile methodology and techniques.  2+ years actively involved in an Agile/Scrum environment. Comfortable utilizing Jira, Confluence.

Education

• Bachelor’s or Master’s degree in Computer Science, Informatics, Engineering, or other relevant fields.
• SFDC/Veeva CRM Certified is required.

Soft skills

• Strong communication and interpersonal skills, including tact and diplomacy to exchange and escalate information throughout a matrix organization.
• Demonstrable ability to identify business challenges, develop technology strategy and roadmap, drive execution and change management to help business achieve their goals.
• Excellent understanding of in-person and digital customer engagement processes in pharmaceutical industry.
• Ability to develop and maintain effective working relationships with global business partners, senior business and IT leadership, colleagues, consultants, and vendors.

Language

• Fluent in English.

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