Associate Director, Patient Support Services - CRM Product Manager

Job title: Associate Director, Patient Support Services - CRM Product Manager

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Location: Cambridge, MA

About the job ​

Are you ready to share the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress. Join our Patient Support Services team as an Associate Director, Patient Support Services – CRM Product Manager to make a difference in the lives of patients, families, and communities.

We are an innovate global healthcare company, committed to transforming the lives of people with immune challenges, rare disease and blood disorders, cancers, and neurological disorders. From R&D, to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and progress to make a real impact on the millions of patients around the world.

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Main responsibilities:​ ​

• Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
• Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
• Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
• Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
• Support PSS data management strategy in the design, integration, and migration activities.  
• Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
• Identify, measure, and present the current/future impact of the CRM on current and future pipeline
• Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
• Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.

About you

• Experience: 
• 5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
• Experience with Salesforce Health Cloud and ecosystems– Certifications a plus.

• Soft and technical skills
• Proven ability to lead and influence teams without direct authority.
• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

• Education:
• Completion of a bachelor’s degree (or higher) in Electrical Engineering or another closely related field.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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