Director of Program Performance – US Patient Support Services Dermatology, Respiratory and Gastroenterology

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.​

At Sanofi, we chase the miracles of science to improve people’s lives.  We believe our cutting-edge science and manufacturing, fueled by data and digital technologies, have the potential to transform the practice of medicine, turning the impossible into possible for millions of people.

Job Title: Director of Program Performance – US Patient Support Services Dermatology, Respiratory and Gastroenterology

The Director of Performance will lead the department’s focus in optimizing patient care by ensuring continuous improvement of programs and services aimed at improving patient outcomes.

About the Job

Are you ready to share the future of medicine? The race is on to speed up drug discovery and development to find answers for patients and their families. Your skills could be critical in helping our teams accelerate progress.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.​

Main responsibilities:

• Lead the enhancement of programs between the Hub and Specialty Pharmacy to improve overall conversion rate, time to therapy and supporting patients to stay on therapy longer when appropriate.

• Lead the development, implementation, monitoring, and continuous improvement of enhanced pharmacy services aimed at improving patient outcomes. 

• Establish performance metrics that drive accountability and effectiveness within the specialty pharmacy.

• Lead patient forecasting, quarterly accrual analysis, variance analysis, management reporting, etc. ensuring strong communication and transparency across PSS leadership.

• Active Participation in Specialty Pharmacy Quarterly Business Reviews regarding Key Performance Metrics.

• Lead Vendor, Alliance, and Cross-Functional PSS performance meetings ensuring monitoring of actions to drive improvements of the holistic patient journey.

• Lead workforce planning at the hub in collaboration with the Head of Patient Facing Programs to maximize performance levels and optimize productivity.

• Provide oversight of vendor management and procurement decisions by collaborating with procurement and department heads to ensure appropriate SLAs and performance management terms (e.g. incentives and penalties) included in vendor contracts. 

About you

• Preferred degree in Pharmacy or bachelor’s degree in Science, Healthcare Administration, Business Management, or a related healthcare field.

• Minimum of 10 years experience in healthcare, with at least 5 in specialty pharmacy operations quality and performance-based role.

• Demonstrated ability to influence without authority, lead cross-functional teams, and collaborate across internal and external stakeholders.

• Strong analytics and problem-solving skills, with a continuous improvement mindset and proven track record of delivering operational efficiency and customer satisfaction with demonstrated outcomes

• Excellent communication and interpersonal skills, with the ability to engage effectively with leadership at the Executive level.

• Patient Support Services or other commercial specialty experience.

• Highly self-directed; must be able to work on opportunities and manage projects with minimal direction proactively and independently.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Why Choose Us

• Bring the miracles of science to life alongside a supportive, future-focused team.​​

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.​​

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​​

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.​

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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