Head of Patient Support Services Evolution and Strategy

Job title: Head of Patient Support Services Evolution and Strategy

• Location: Cambridge, MA or Bridgewater, NJ

About the Job

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

At Sanofi, we are dedicated to transforming patient health through chasing the miracle of science. As a prominent pharmaceutical manufacturer, our commitment extends beyond drug development ensuring that patients can access and afford our therapies.

The Sanofi Patient Support Services (PSS) team is focused on supporting patients wishing to access to Sanofi therapies. This is achieved by offering programs that provide reimbursement and logistics support, financial assistance, and patient education. In addition to the program offerings, the PSS organization is also home to field teams that provide education and support to patients and customers.

Position Overview:

Sanofi is seeking an innovative and strategic leader to serve as the Head of PSS, Evolution and Strategy within the Patient Support Services (PSS) team This pivotal role will be responsible for the strategic ownership and execution of large strategic projects focused on improving the patient and HCP experience to modernize the business. The PSS Transformation Lead will leverage dedicated resources and work with the PSS team and cross-functional partners to enhance performance and service delivery with the goal of a best-in-class patient experience.

These highly visible strategic projects will impact not only the perception of PSS with patients and providers but will also have the potential to make a significant positive impact on the employee experience and development. The individual hired into this role must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at handling multiple projects with tight deadlines and multiple stakeholders.

Additionally, they will ensure the consistency of access tools and language to improve efficiency across brands and manage unified PSS messaging. Reporting to the Head of PSS, the PSS Evolution and Strategy will sit on the PSS LT and work across multiple internal functions and external vendors to drive innovation with subsequent projects, the evolution of Specialty Care’s PSS model.

Key Responsibilities:

Leadership and Strategy:

• Lead the strategic direction and execution for assigned projects within PSS, supporting the transformation of Sanofi PSS programs to build and maintain best-in-class patient, HCP and caregiver experiences.

• Develop and communicate a visionary roadmap for the transformation of Sanofi's PSS ecosystem.

• Lead and inspire the team responsible for transformative efforts to achieve strategic and operational objectives.

• Foster a culture of innovation and excellence through coaching and professional development of team members

Innovation and Program Development:

• Direct horizon scanning activities to identify opportunities to bring external innovation into PSS as a means of achieving best-in-class patient, HCP and caregiver experiences.

• Drive innovative solutions to enhance the capabilities and services of existing brand support programs.

• Identify and implement new approaches and technologies to improve program efficiency and effectiveness.

• Oversee the strategic planning and execution of new program launches within the PSS ecosystem in collaboration with other therapeutic area leads

• Develop and implement continuous improvement initiatives to enhance the overall effectiveness of patient support services.

PSS Branding Consistency:

• Lead unified PSS messaging, ensuring cohesive messaging and strategic alignment.

• Ensure the consistency of tools and language across all PSS programs, where applicable, to drive efficiency and brand alignment.

Operational Oversight:

• Provide strategic oversight for the operational aspects of transformation efforts, ensuring smooth integration and execution.

• Monitor and measure the impact of transformation efforts, utilizing data and analytics to drive continuous improvement.

Cross-functional Collaboration:

• Collaborate with cross-functional teams to align transformative initiatives with overall business objectives.

• Work closely with other cross-functional Patient Services and Sanofi teams to support the implementation of patient support strategies.

• Ensure alignment on strategic initiatives and coordinated efforts across brands.

About you

Basic Qualifications:

• 10 to 15 years of experience in the pharmaceutical/biotech industry, with a focus on patient support services or related fields.

• Proven track record in leading strategic transformation initiatives and managing operational changes.

• Bachelor’s degree in a relevant field.

Preferred Qualifications:

• Advanced degree (MBA or advanced clinical degree) preferred.

• Experience leading large cross-functional commercial initiatives.

• Experience in developing business cases inclusive of expected impact and change management needs

• Strong understanding and experience with FDA or OIG regulations.

• Excellent cross-functional collaboration skills.

• Outstanding interpersonal skills, including building strong working relationships and managing conflict.

• Demonstrates initiative, teamwork, and accountability.

• Superb communication skills, both oral and written.

• Strong organizational skills with the ability to adapt to change in a high-energy and fast-paced environment.

Travel Requirements:

• Up to 30% travel may be require

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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