Analyst - HCP Campaign Operations

About the job

Strategic context:

Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready?

As an Analyst – HCP Campaign Operations, within our Hyderabad Hub, you'll plan and execute market-driven campaigns, make data-driven business recommendations, and create insightful presentations. You'll optimize omnichannel strategies in SFMC, leveraging your knowledge of campaign automation and data segmentation to provide valuable recommendations.

Main responsibilities:

• Master available data to provide recommendations on metrics for campaign tracking at channel/content/customer levels
• Identify underperforming channels or campaign elements and root causes
• Coordinate with Campaign Specialist to leverage A/B testing to determine the most effective content for each channel
• Generate reports including predefined key performance indicators (KPIs) and analysis
• Create standard templates for reporting, automating data extraction where possible to reduce manual effort
• Perform in-depth analysis of channel-specific data and campaign flows
• Identify trends within individual channels, such as best-performing times, audience segments, or content types
• Highlight data insights like top-performing campaigns, areas for cost optimization, and engagement spikes
• Segment reports by channel (email, social, in-store, paid media) and campaign types, so that business partners can easily review performance
• Aggregate data from all channels (e.g., website, CRM, social, paid media) into a unified report
• Implement simple attribution models to show how different touchpoints contribute to overall conversions
• Synthesize data findings into digestible insights, clearly outlining what’s working and what needs adjustment
• Run specific reports or pull targeted data for deep-dives into certain campaigns, audience segments, or geographic performance
• Proactively suggest improvement measures to the current process
• People: (1) Work with cross-functional Omnichannel teams to understand the requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars – with an end objective to ensure adherence and effectiveness of customer-engagement strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Manager/Leads for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
• Performance: (1) On-time tracking of effectiveness KPIs and report publishing; (2) Effectively communicate with field force/Omnichannel teams to constantly improve quality and productivity; (3) Recommend and implement tactical process improvements within the department and division-wide
• Process: (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of customer experience
• Stakeholder: (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub to deliver best-in-class capabilities

About you

Experience:

• 3-5 years of experience in campaign/content analytics, preferably SFMC

• Desirable experience in pharmaceuticals / healthcare/ FMCG industry and scientific context mediation
• 1-2 years of experience in customer facing (CF)/field force, omnichannel marketing, digital marketing or related field is preferred

Soft skills:

• Stakeholder management
• Good written and verbal communication skills
• Ability to work independently and within a team environment
• Strong organizational and time management skills to effectively manage competing priorities

Technical skills:

• Knowledge of key CF operations/channels/digital platforms (Veeva Vault/OneCRM/SFMC) is preferred; subject matter expertise in SFMC capabilities (i.e. Audience Studio, Datorama, Interaction Studio, Journey Builder)/SFMC Specialist Certification is a plus
• Knowledge of HTML and CSS
• SQL and data transformation is a plus
• Knowledge of key project management tools (i.e. Jira, Trello); CRM tools (i.e. Veeva); Segment tool
• Project management
• Proficient in using various digital tools and Data & Analytics platforms for analyzing/creating reports (MS office tools, PowerBI, Adobe); experience working with Social Media Platforms is desirable

Education:

• University degree level (Graduate degree, preferably in science)
• Additionally, relevant advanced/postgraduate degree in life sciences/business analytics/management/pharmacy/similar discipline is desirable

Languages:

• Excellent knowledge of English language (spoken and written)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Collaborate on impactful campaigns with a team that values data-driven insights and innovative marketing strategies
• Enhance your expertise with advanced tools like SFMC and benefit from ongoing professional development opportunities

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!