Project Manager CRM Content Dissemination

Job title: Project Manager – CRM Content Dissemination

• Hiring Manager: Team Lead – Events, SharePoint & Website
• Location: Hyderabad
• % of travel expected: Travel required as per business need
• Job type: Permanent and Full time

About the job

Our Team:

Sanofi Global Hub (Global Hub) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions​. Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, globally.

Main responsibilities:

• The Project Manager will work on a project basis for Sanofi GBUs. The project manager will be responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformation projects, and project management support for Sanofi scientific, medical and commercial CRM content dissemination activities.
• The Project Manager will set and develop the operational aspects of the project, develop, and monitor timelines, milestones and project metrics and is responsible for managing the projects from an operational perspective from the development and initiation phases through implementation and completion within scope defined by the GBU, who remains responsible and accountable
• Perform key projects tasks to ensure the progress, such as: create or ensure the required documents are completed, ensure necessary approval steps are completed, manage documents on the relevant platform (Smartsheet, Veeva, etc…); follow-up with Procurement/Customer engagement teams. Present project overview and status at management meetings
• Demonstrable expertise in complex Veeva CLM development and deployment with teams and managing stakeholder interaction.
• Oversee as the Project owner for routing completed Veeva CLMs through the testing process before handoff to the global, regional, or local teams in a highly regulated environment.
• Responsible for quality control and technical viability of assets to be uploaded.
• Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are being applied and used in the most competent way. Analyse metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the digital content are being utilized at their highest potential.
• Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant.
• Mentor and train incoming rotating 1CRM digital asset specialists and create/updates all training guidelines and materials as needed.
• Build and maintain intranet and internet websites using platforms such as SharePoint.

People: (1) Maintain effective relationships with team members and stakeholders;(2) Liaise and coordinate with colleagues in medical and commercial function to receive content for dissemination through one CRM (3) Co-ordinate and oversee the QC activities to ensure quality check validation and UAT acceptance. (4) Seek alignment with team members and key stakeholders to ensure timely and quick transition between every project step in line with approved processes and corresponding SOPs; (5) Support team initiatives and objectives, identify and recommend process improvements and other value-added initiatives

Performance: (1) Manage receipt of Content including content Approval documentation as per set quality standards;(2) Oversee team performance on initial QC on content to test rendering, performance and interactive;(3) Perform trouble shooting content-related technical issues;(4) Timely distribute content to appropriate QC user group (5) Enhance content structure and digital asset management learnings;(8) Build and maintain intranet and internet websites (6) Effective management of multiple projects in parallel

Process: (1) Develop strong understanding of the ways of working of Medical Affairs and associated deliverables meeting stakeholder expectations;(2) Drive effective collaboration with stakeholders to understand their requirements and to propose solutions in-line with their expectations;(3) Responsible for project planning, executing and closure on time, within scope, and according to plan within the requested quality specifications (4) Set up system and processes to follow detailed guidelines (for example checking metadata which have links to pdf review of the content for assessment, format, expiration date, tagging, validating MMRC#); (5) Good understanding about Veeva Vault, 1CRM, Veeva 4MPromo Mat;(6) Effective understanding on content structure ;(7) Secure adherence to QC process to maintain quality requirements;(8) Drives project governance meetings with various stakeholders, and digital team etc. and execute effective coordination to track and monitor the progress of the projects;(9) Ability to work independently and with team to deliver on the assigned tasks with ownership and delivering as per the requirements;

Stakeholders: (1) Builds and maintains solid partnerships with assigned internal stakeholders to better develop, coordinate, direct, and facilitate internal work and communications

About you

• Experience: 8-12 years of relevant experience with solid understanding of principles, standards, and best practices of web content management/Digital Asset Management preferably in a pharmaceutical or healthcare space 4-5 years’ experience with working on Veeva CLM, Veeva CRM, and Veeva Vault environments

• Soft skills:  Strong communication skills (written & verbal), innovative and creative thinking Ability to think strategically with a strong ability to execute and exceed stakeholder expectations and project goals. Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment. Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively.

• Technical skills: Technical knowledge of content management tools (Veeva Vault, 1CRM, Veeva 4MPromo Mat, Veeva CLM, SharePoint online, proficient in PowerPoint, Adobe PDF and Photoshop Veeva Salesforce or Veeva Certified would be added advantage.

• Education: Graduate/postgraduate in a scientific / Technical field

• Languages: High proficiency in written and spoken English

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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