Project Manager – OneCRM Technical Trainer

Job title: Project Manager – OneCRM Technical Trainer

About the job

Our Team:

Sanofi Global Operations (Global Hub) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions​. Sanofi Global Operations Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, globally.

The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms “VEEVA CRM”, “Veeva 4M” and “VEEVA ALIGN” for all user roles (front and back-office).

Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner’s mindset and skillset development. The scope is: (a) Refresh existing users’ knowledge through appropriate training. (b) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on.  The role requires project management and communication capacity, as well as organization skills, in alignment with Sanofi’s Play to Win strategy.

Main responsibilities:

• Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities.
• Design and lead online group trainings, conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions.
• Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans.
• The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool.
• Self-learning Content Management: Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes.
• Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases
• Manage the global training SharePoint with the new and updated monthly self-learn content.
• Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade.
• Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month.
• Track regularly that markets promote the local training SharePoint monthly and all local users know where to find their locally adapted and translated self-learning content.
• With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms.
• Partner with transversal teams, creative agencies, and vendors for the best end-to-end experience that meets/exceeds the expectations of our internal and external stakeholders.
• Serve as the subject-matter expert for the implementation & training of Veeva technology solutions, and analysis of attendee data.

People: (1) Seek alignment with team members and key stakeholders to ensure timely and quick transition between every project step in line with approved processes and corresponding SOPs; (2) Support team initiatives and objectives, identify and recommend process improvements and other value-added initiatives. (3) must be working closely with Global stakeholders by establishing and maintaining good relations with all the stakeholders.  

Performance: (1) Effective and efficient management of assigned projects to complete projects on time and, where applicable, on budget; (2) Effective management of multiple projects in parallel (3) Flexible in ways of working as per stakeholder’s timeline and guidance. (4) Strong relationship builder, customer-service oriented. (5) Organized and flexible, able to quickly grasp and implement new concepts. (6) Innovative mindset, digital literacy. (7) Able to adapt to changing business priorities. (8) Accountability and sense of urgency, proactive and able to find flexible solutions on the spot when challenges arise. (9) Ability to conduct research internally, to deliver content as needed. (10) Potential to evolve to a trainer with wider capabilities later on that will also comprise new hire training and new content development to use these platforms and develop an adoption mindset

Process: (1) Develop strong understanding of the ways of working of events and associated deliverables meeting stakeholder expectations;(2) Drive effective collaboration with stakeholders to understand their requirements and to propose solutions in-line with their expectations;(3) Responsible for project planning, executing and closure on time, within scope, and according to plan within the requested quality specifications(4) Uses best practices and knowledge of internal or external business practices and corresponding SOPs to improve the project processes; (5) Uses broad knowledge of project management techniques and methods, and discernment to decide the most appropriate techniques and methods for each project; (8) Drives project governance meetings with various stakeholders, vendors, logistics and digital team etc. and execute effective coordination to track and monitor the progress of the projects;(9) Ability to work independently to deliver on the assigned tasks with ownership and delivering as per the requirements;(10) Organizes logistical solutions according to the project needs.

Stakeholders: (1) Builds and maintains solid partnerships with assigned internal stakeholders to better develop, coordinate, direct, and facilitate internal work and communications.

About you

• Experience: 5+ years of relevant experience with project management and adult trainer responsible for digital usages capabilities and mindset development. Experience in organizational and behavioural change management.
• Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs. Experience in blended learning strategies
• Certified as Veeva Admin, Veeva Vault, Veeva Align
• Soft skills:Strong interpersonal and negotiation skills, comfortable with ambiguity, flexible, proactive, polite. Articulate content design tool experience. Excellent verbal and written communication
• Technical skills: Proficient in MS office (including Teams, SharePoint), project management tools such as Smartsheet. Knowledge of Veeva vault, Veeva Promomat, Veeva Align, Veeva OneCRM .
• Education:  Graduate/Postgraduate in a scientific/Pharma discipline
• Languages: Advanced English language (spoken and written)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!