Project Specialist - CRM Content Dissemination

Job title:Project Specialist - CRM Content Dissemination

About the job

Our Team:

Sanofi Global Hub is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions​. Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, globally.

Main responsibilities:

• Ensure on time delivery, management, upload, tagging and reporting of all digital assets and content ordered and approved for distribution through the major content management systems (Veeva Vault, 1CRM, Veeva 4MPromo Mat, DAM -Digital Asset Management & other CMS Tools, etc) by collaborating with colleagues from the medical, marketing, compliance, IT and local affiliates as well external agencies, photo studios and other creative sources such as stock libraries.
• Ensure that content is received properly with all added supporting information – key words, focus areas, categories, grouping as well as other data that should be available within the Content for conversion and upload on the system.
• Demonstrable expertise in complex Veeva CLM development and deployment with teams and managing stakeholder interaction.
• Serve as the Project originator for routing completed Veeva CLMs through the testing process before handoff to the global, regional, or local teams in a highly regulated environment.
• Responsible for quality control and technical viability of assets to be uploaded.
• Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets for the region and functions.
• Build/ Develop Veeva CLM via content provided from teams in a Veeva CLM creation platform in alignment with instructions provided.
• Develop relationships with internal and external teams to ensure the timely provision of content.
• Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are being applied and used in the most competent way. Analyse metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the digital content are being utilized at their highest potential.
• Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant.
• Responsible for testing the content within platform on performance, content format and on interactive elements (hotspots, links, etc)
• Receive QC approval and then distribute content to appropriate user group for UAT.
• Providing training sessions to MSLs or various countries on Veeva Vault application
• Mentor and train incoming rotating 1CRM digital asset specialists and creates/updates all training guidelines and materials as needed.
• Build and maintain intranet and internet websites using platforms such as SharePoint.

• People: (1) Maintain effective relationships with stakeholders;(2) Liaise and coordinate with colleagues in medical function to receive content for dissemination through one CRM (3) Co-ordinating and performing QC activities to ensure quality check validation and UAT acceptance

• Performance: (1) Manage receipt of Content including content Approval documentation as per set quality standards;(2) Perform initial QC on content to test rendering, performance and interactive;(3) Perform trouble shooting content-related technical issues;(4) Timely distribute content to appropriate QC user group (5) Enhance content structure and digital asset management learnings;(8) Build and maintain intranet and internet websites

• Process: (1) Follow detailed guidelines (for example checking metadata which have links to pdf review of the content for assessment, format, expiration date, tagging, validating MMRC#); (2) Good understanding about Veeva Vault, 1CRM, Veeva 4MPromo Mat;(3) Effective understanding on content structure ;(4) Secure adherence to QC process to maintain quality requirements

• Stakeholder: Builds and maintains solid partnerships with assigned stakeholders to better develop, coordinate, direct, and facilitate internal work and communications

About you

• Experience: 3+ years relevant work experience with solid understanding of principles, standards, and best practices of web content management/Digital Asset Management preferably in a pharmaceutical or healthcare space1-2 years' experience developing Veeva CLM and managing Veeva CRM, Veeva Vault

• Soft skills:  Strong communication skills (written & verbal), innovative and creative thinking Ability to think strategically with a strong ability to execute and exceed stakeholder expectations and project goals. Ability to manage multiple projects simultaneously in a fast-paced, dynamic environment. Strong client service and project management skills; in particular, must have the ability to communicate with both business and technical individuals effectively.

• Technical skills: Technical knowledge of content management tools (Veeva Vault, 1CRM, Veeva 4MPromo Mat, Veeva CLM, SharePoint online, proficient in PowerPoint, Adobe PDF and Photoshop

• Education: Bachelor’s degree Business, marketing, information systems, web/graphic design, or related field. Experience in Pharma preferred but not require.

• Languages: Excellent knowledge of English language (spoken and written).

Pursue progress, discover extraordinary.

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