• Location: Sydney

About the job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As the Customer Engagement Manager within our Specialty Care team, you’ll be responsible for the execution of the HCP customer Go-To-Market strategy and patient experience initiatives in order to achieve sales and profit targets.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Lead the execution of omnichannel campaigns

• Develop and adapt HCP and patient content across channels

• Liaise and engage with internal stakeholders in the adoption and utilisation of omnichannel initiatives

• Analyse customer engagement data to evaluate and optimise the performance of omnichannel campaigns

• Lead the Patient Support Program and ensure compliance obligations are met

About you

• Tertiary qualifications in a relevant field e.g. Marketing, Business, Commerce, Medicine, Pharmacy, Science, Nursing

• Medicines Australia Code of Conduct

• 2-3 years demonstrated customer engagement experience in executing omnichannel initiatives in a pharmaceutical specialty care environment

• Prior experience with managing key programs

• Demonstrated omnichannel campaign development, execution and monitoring capabilities

• Demonstrated experience in content development and adaptation

• Demonstrated agile and project management experience

• English language proficiency with excellent verbal and written communication skills

Why choose us?

• Join a leading and dynamic franchise team, be part of a fantastic culture as you continue to develop your marketing capabilities

• Bring the miracles of science to life alongside a supportive, future-focused team  

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.  

• Enjoy a thoughtful, well-crafted rewards package that recognises your contribution and amplifies your impact.  

• Take good care of yourself and your family with benefits including, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave  

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