Head of Customer Facing Capabilities LATAM

Job title: Head of Customer Facing Capabilities LATAM

• Location: Mexico City
• Job type: Permanent, Full time

About the job

Our Team:

Sanofi has currently the best and more robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter into the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.

GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

Main responsibilities:

• Lead and develop high-performing local Customer Facing Capabilities team.
• Drive effectiveness of Customer Facing Capabilities, be a strategic advisor to country\MCO leadership and support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
• Localize and drive implementation of global policies, internal controls and process guidance’s to boost standardization and simplification: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.
• Drive execution of field effectiveness KPIs and tools.
• Collaborate with other GTMC pillars, GPOs and Digital to avoid any fragmented solution.
• Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
• Ensure priority support to new launches.
• Continuously improve the Customer Facing Capabilities Team.
• Ensure the accomplishment of financial budget requirements and targets.
• Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
• Identify and address key local challenges and bottlenecks.

About you

• Experience:
  • Salesforce Effectiveness, Platform Management (CRM), E-Learning Development
  • Experience of working in a Commercial Operations environment, especially in supporting field force operations.
  • Experienced in leading by influence.
  • Background of complex project management
  • Financial skills to lead the performance of responsibility perimeter.
  • Proven delivery of outstanding results.
• Soft skills:
  • High persistency and resilience, hands-on, accountability, creativity, initiative, stress management, learning agility, result orientation, ability to work on one’s own, continuous improvement, listening skills.
• Technical skills:
  • Business: Numerate and with good analytical skills; Ability to prioritize; Financial acumen; Ability to work on their own initiative and make quality decisions; Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners; Has well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
  • Leadership: Leads by example and walks the talk; Role models Play-To-Win principles and behaviors: Engages others through active and impactful communication; Demonstrates a high-level drive, passion and ambition for high performance; Challenges continuously the status quo; Develops fresh approaches in order to deliver results.
  • Networking: Is a strong relationship builder; Seeks out new opportunities; Demonstrates teamworking and shares best practices always; Has experience of successfully leading projects in multicultural environments and in a matrix organization.
• Education: Higher education in Business Administration, Finance or a similar field
• Languages: Excellent knowledge of Spanish and English language (spoken and written)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!