Customer Operations Manager - PMBU

Job Title: Customer Operations Manager - PMBU

Location: Moosic, PA

About the Job

We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world. Join our fast-paced team to help with order entry, master file updates and coordinating order updates.

Key Accountabilities:

• The PMBU Customer Operations Manager is key to the daily processing of THS mailbox orders, maintenance and scheduling of EDI orders, and new account setup. 

• This person will also contribute to the development, implementation, and maintenance of Vital Solutions for strategic HS customers. 

• This person will also assist with the daily Fluzone scheduling tasks for THS customers.   

• This position will support the Deputy Director of Customer Operations in the daily operational responsibilities of the department including but not limited to department/customer protocol development, order processing for strategic customers, ad hoc reporting needs, and direct BSM support.  

• This individual will take on the majority of the daily processing of THS mailbox orders, maintenance and scheduling of EDI orders, and new account setup 35%

• This person will also contribute to the development, implementation, and maintenance of Vital Solutions for strategic HS customers 25%

• This individual will support Fluzone scheduling and Fluzone operational support for HS customers 20%

• This individual will support the Deputy Director of Customer Operations in the daily operational responsibilities of the department including but not limited to department/customer protocol development, order processing for strategic customers, ad hoc reporting needs, and direct BSM support 15%

• This individual will assist in training and mentoring other PMBU operations team members on all priority duties to ensure coverage during absences.

About you

• Education: Must have a BS/BA Degree

• EXPERIENCE – S4 or SAP experience is required

• SKILLS/KNOWLEDGE

• Innovative thinker

• Working knowledge of our systems (SAP) and how customers interact with us

• Cross-functional with a good network of people

• Strong accuracy in work is required

• Strong communication skills

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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