Director, Account Management and Health Information Technology Training- Vaccines

Job title:  Director, Account Management and Health Information Technology Training - Vaccines

Location: Remote

About the Job

We are an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

The Director, Account Management and HIT Training will serve as the training expert for Strategic Accounts, Account Management and Health Information Technology (HIT). The Director will be responsible for developing and executing value-aligned content for Account Managers and HIT & Data Strategists calling on health systems (regional and national), awardees, GPOs, PBGs, and W/Ds across the US.  

This role will require supporting and leading through an organization transformation into a true B2B partner that identifies and brings novel and innovative solutions into our account planning and selling approach to ensure the development of an industry-leading Account Management team. This role will require coordination and collaboration with training teams that reside under GTMC, brand marketing, market access, HIT, health systems solutions, and all customer facing teams.

The Director, Account Management Training will be responsible for developing and executing a longitudinal training plan that consists of market knowledge (quality, finance, clinical, mergers & acquisitions, etc.), account management (value focused engagement, personas, executive presence, action planning, executive briefings, etc.), and  engagement (marketing asset roll out, sustainment of all content and initiatives, market access, HIT, etc.).  This position will serve as the lead for all account management new hire training and sales meetings. They will evaluate, select, and manage vendors and/or projects to enhance account management training deliverables.  

Main Responsibilities:

• Leads development of longitudinal Account Management & Strategic Accounts training strategy and subsequent execution  This consists of market knowledge (quality, finance, clinical, mergers & acquisitions, etc.), account management (value focused engagement, personas, executive presence, action planning, executive briefings, etc.), and  engagement (marketing asset roll out, sustainment of all content and initiatives, market access, HIT, etc.). 

• Leads development of Health Information Technology (HIT) training strategy, plan, and execution.

• Builds new hire training program for HIT Data & Strategists

• Reimagines and builds new hire training program for SAMs and DNAs that is differentiated by customer type

• Become a certified facilitator of Value Focused Engagement (VFE) and trains all new SAM, DNA, and HIT & Data Strategist hires on VFE

• Proactively identifies future opportunities for training to support SAMs, DNAs, and HIT & Data Strategists

• Develops digital training programs consistent with established best practices in adult learning principles

• Identifies gaps in training plans and comes forward with actionable solutions

• Strategizes with cross-functional departments (HS Solutions, Marketing, GTMC, Medical, Market Access, etc.) to develop a comprehensive training plan to be used with both existing and new Account Managers

• Work directly with GTMC partners to ensure relevant product content is tailored specifically for Account Managers

• Manage certification process and follow through for Value Focused Engagement and Brand imperatives to ensure compliance to Standard Operating Procedures

• Create a marketing asset & solution sustainment plan in conjunction with Account Management and HIT leadership

• Constantly assess the effectiveness of the training programs and product learning modules.  Proactively upgrades learning material to meet evolving training needs of the sales force.

• Develop continuous learning tools, e-learning, Advanced Training and Experiential training as well as assessment programs to support all training programs

• Ensure training projects and materials are evaluated against and meet good training and adult learning principles and ensure all projects and materials have been through the correct regulatory review process before being delivered

• Lead all planning, execution, and facilitation for Account Management & Strategic Accounts meetings, TTTs, and POAs.

• Partner with Marketing and Sales leadership teams to measure and monitor the impact of training on the business and make recommendations for improvement.

• Manage and lead partnership with external vendors to support training curriculum development

• Development of Scopes of Work (SOW) for new and existing projects with outside vendors and manage the projects from inception to completion.

• Identify opportunities to work with external partners to deliver content related to market knowledge and account management

About You

Basic Qualifications:

• Bachelor’s degree required, Advanced Degree preferred

• 8+ years of commercial experience

• 5+ years experience working with large organized customers (health systems, medical groups, IDNs, W/Ds, GPOs, PBGs, etc.)

• 3+ years experience working with EHRs, CRMs, or HIT platforms

• 2+ years of people leadership

• 2+ years experience in instructional design and adult learning principles

• Experience building digital training programs consistent with established best practices in adult learning principles

• Experience developing and executing training content for customer facing teams

• Executive communication skills, ability to communicate to audiences of varied sizes and levels

• Relationship builder with strong track record of excellent execution working with cross-functional teams comprised of: All customer facing teams, Marketing, Sales, Market Access, Trade, Medical Affairs, Legal, Business Operations, Supply Chain and Customer Support, etc. 

• Proven understanding of adult learning principles

• Shows ability to use appropriate interpersonal styles and techniques and is able to modify one’s behavior to gain acceptance of ideas or plans.

• Knowledge of Learning Management Systems, e-Learning applications, and internet-based support tools

Preferred Qualifications:

• Experience in both marketing and a sales related function (sales strategy, field sales, account management) 

• Leader in an ever-evolving environment, with demonstrated use of change management strategies/tactics to influence new ways of thinking and working 

• Embodies Sanofi’s Play to Win behaviors to support a cultural transformation. 

Travel:

• Ability to travel up to 30% of the time to customers, conventions, training, and other internal meetings.  

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

The salary range for this position is $148,125.00 - $197,500.00 USD Annually.

In addition to sales incentive (role may my eligible for long term incentive depending on level and performance); all compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the link, www.benefits.sanofiusallwell.com

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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