Specialty Care - Patient Experience Strategy - Shanghai

Main Responsibility：

Be responsible for Patient experience strategy

• Champions and ensures in-depth understanding of the patient pathway and “pain points” across Dupixent indications at national through to priority account level
• Leads the understanding and construction of in-depth patient pathways for Dupixent priority indications, ensuring customer and patient “pain points” relating to patient activation, support and retention are fully assessed and understood
• Collaborates with cross functional stakeholders to utilise multiple sources of information that create actionable insight along the patient pathway 
• Collaborates to ensure the opportunities for growth within the pathway are prioritised and a clear patient pathway strategy is developed which is aligned to the overall Dupixent growth strategy. 
• Clear identification of the priority areas where we go “all in“, to drive growth and deliver excellent customer and patient experience and outcomes.
• Effectively matches Digital Health and service solutions to address customer and patient “pain points” within the patient pathway at national and priority account level.

Job Qualifications

• Working Experience:
  • 5+ years of product management experience, multinational pharmaceutical companies is preferred, best to understand common compliance/legal framework in biopharma industry
  • Experience in patient support program, partner/people management experience is desired
  • Best to have filed expertise that understands hospital level operation, and effectively transfer business purpose to field force language
• Transversal Skills：Excellent communication and interpersonal skills
• Functional Skills: Championing People，Growth Mindset，Obsessive Execution

• Educational background: Bachelor degree or above (major in medicine, public health or marketing is preferred)
• Language requirements: Proficiency in English and fluent Mandarin

Why choose us?

• Working together with a mutually supportive and future-oriented team to achieve scientific miracles.
• You have unlimited opportunities to grow your talents and promote your career development both at home and abroad.
• Enjoy thoughtful and well-designed reward programs that recognize your contributions and expand your influence.
• Enjoy a variety of health and wellness benefits to take care of yourself and your family, including high-quality medical care, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

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