Customer Engagement Manager Philippines (Product Marketing)
Taguig, Philippines Permanent Date de publication Jul. 05, 2024About the job
We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?
Main responsibilities:
The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market execution, directly engaging with customers, understanding their needs and preferences, and driving engagement plan that enhance customer satisfaction and loyalty.
Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction
Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates
Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.
Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.
Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey
Work in Agile when possible, with the transversal team when possible, with an innovation mindset
Role challenges in 2024-2025 (Strategic Planning Period)
Adopt ditigal transformation and Agile methodology (e.g. Leveraging data and AI) to accelerate & scale-up new operating models
Successfully adapt / evolve ways of working while delivering business results / avoiding business disruption.
Champion glocal and transversal ways of working by fully leveraging centralised and standardized Sanofi frameworks (e.g., GTMC, MCO teams..)
Ensure full alignment with MCO strategies, and foster seamless collaboration with MCO teams
About you
Main requirements:
Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience
Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement
Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities
Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills
Role model of PTW behaviors
Work Experience:
Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment
Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry
Experience managing projects using Agile methodologies is a plus
Professional skills that make the difference:
Ability to leverage insights and data to develop and execute effective customer engagement strategies
Demonstrated ability to lead by example, fostering a “Customer First” / Customer centric culture within the team and across the organization
A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignment between customer engagement and brand strategies.
Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication
Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
Why choose us?
Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.
Toujours progresser. Découvrir l’extraordinaire.
Le progrès ne se fait pas tout seul, ce sont les gens qui le construisent : des gens d'horizons différents, dans des lieux différents, dans des rôles différents, mais tous réunis par une même motivation : la volonté de rendre l’impossible possible. Et si vous rejoigniez cet élan ? Afin de poursuivre le changement, adopter de nouvelles idées et explorer toutes les opportunités que nous avons à offrir. Ensemble, continuons de progresser. Et partons à la découverte de l'extraordinaire.
Chez Sanofi, nous croyons en l’égalité des chances pour tout le monde, indépendamment de l’origine, de la couleur de peau, des croyances, du genre, de l'orientation sexuelle, de l'âge, de la citoyenneté, de l'état civil, du handicap ou de l’identité de genre.
Regardez « Une journée type chez Sanofi » et découvrez nos initiatives en matière de diversité, d'équité et d'inclusion sur sanofi.com
Vous n'avez pas encore consulté aucune d'offres d'emploi
Vous n'avez pas encore enregistré d'offres d'emploi.
Évoluez
en tout point.
Repoussez vos limites. Développez votre carrière, votre réseau et apprenez quotidiennement auprès d’experts. Votre nouvelle équipe a besoin de votre énergie et de vos idées pour réaliser des avancées révolutionnaires.
En savoir plus
sur ce site
Un monde de possibilités
-
-
Quand vous évoluez, nous évoluons avec vous
Nous nous engageons à vous soutenir à travers une politique de rémunération complète, soigneusement élaborée pour contribuer à votre bien-être physique, financier, mental et social. Peu importe votre rôle, vous vous épanouirez au sein de nos équipes inclusives.
-
Construisez une carrière qui a du sens
Exprimez votre passion et impactez des millions de personnes à travers le monde. Vous êtes aux commandes : fixez vos objectifs et nous vous offrirons la formation et le soutien nécessaires pour les atteindre.
-
Lancez votre carrière
Explorez les possibilités : apprentissage, stages, postes pour jeunes diplômés, mobilité internationale. Vous serez accompagné pour avoir un impact significatif.
-
Nos sites
Nous sommes présents dans plus de 60 pays, tous unis pour définir l'avenir de la santé. Votre carrière évoluera aux côtés d'experts et grâce à la technologie au service des plus grandes avancées.
-
Sanofi Stories
At Sanofi every voice matters. Get to know the talented Sanofians shaping our future and pushing us toward our ambitious goals.
-
Pourquoi Sanofi ?
Accédez aux outils, à la formation et au soutien nécessaires pour atteindre vos objectifs. En réalisant votre plein potentiel, vous nous aiderez à atteindre notre objectif de réduire de moitié le temps entre la découverte et la thérapie.
-
Nos collaborateurs et notre culture
Audace, fierté et détermination sont les mots d'ordre. Des mesures concrètes sont prises pour que chaque Sanofien réussisse. La diversité est notre atout. Vous pouvez façonner notre avenir.
Que pourrions-nous accomplir ensemble ?
Rejoignez notre communauté mondiale des talents et contribuez à des projets qui changent des vies ! Chaque Sanofien s'engage dans des initiatives qui ont un impact réel sur le quotidien des gens.
Et vous, qu'aimeriez-vous accomplir ? Inscrivez-vous dès aujourd'hui et découvrez nos dernières offres dès leur publication !