Fabrication et Approvisionnement
Là où les miracles
de la science
deviennent une réalité pour les patients

• Location: Warsaw, Poland

• Job Type: Maternity cover, Full-time

• Working Model: Hybrid (60% office-based, 40% remote)

About the job

As a Customer Care Coordinator within our Supply Chain Customer Care Team, you'll be responsible for coordinating sales processes and providing comprehensive after-sales support, ensuring operational excellence and customer satisfaction. Ready to get started?

Join the team that powers Sanofi from within — streamlining how we work, scaling bold ideas, and accelerating impact across the business. In our Hubs, you'll shape smarter ways of working that help bring life-changing treatments to people everywhere.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:

• Coordinate and support the Sales Team in daily operations and strategic initiatives

• Manage and execute regular customer orders with accuracy and efficiency

• Handle fulfilment of orders for products from target/intervention import programs

• Provide comprehensive after-sales service and support to ensure customer satisfaction

• Collaborate closely with the Customer Service Department Manager to optimise processes

• Generate, develop, and maintain sales and performance reports for leadership

• Monitor and track Key Performance Indicators (KPIs) for the Sales Team

• Serve as a key point of contact for external clients, managing challenging situations with professionalism

• Foster cross-functional collaboration with other departments to drive business results

• Mentor and guide Sales Team members to enhance their performance and development

About you

Experience:

• Experience in a similar coordination, customer service, or sales operations role (preferred)

• Proven track record of working with challenging clients and resolving complex situations

Soft and Technical Skills:

• Strong information synthesis skills with exceptional attention to detail and accuracy

• Excellent communication and interpersonal abilities

• Advanced Excel skills for data analysis and reporting

• Very good knowledge of SAP SD (Sales and Distribution module)

• Strong organisational skills and ability to manage own workload effectively

• Ability to set priorities for self and team members

• Proactive mindset with commitment to continuous learning

• Independence in problem-solving and seeking innovative solutions

• Strong team collaboration skills

• Communicative English language proficiency

Education:

• Higher education degree required

Why choose us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.

• Drive progress from within by helping streamline operations and enhance customer experience in a global biopharma business.

• Advance your career through development opportunities, cross-functional collaboration, and exposure to diverse aspects of the pharmaceutical business.

• Work in inclusive, high-performing teams where every role matters and every voice helps shape what's next.

• Thrive in a workplace designed for you — with flexible working options and benefits that support your well-being and growth.

• Develop expertise in sales operations and customer care within a leading healthcare company committed to innovation and excellence.

#LI-EU

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Toujours Progresser. Découvrir l’Extraordinaire.

Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.

Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.