People Services ELC Specialist - PH and MDM & Analytics - Greater Gulf

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As People Services ELC Specialist - PH MDM & Analytics - Greater Gulf, you’ll be involved in ELC, C2R and MDM scope of work.

Main responsibilities:

Process Excellence for Employee Lifecycle

• Develop expert level knowledge of the end to end activities in scope (Onboarding, Job Change, Offboarding) as well as local knowledge of entities in scope.
• Identify room for improvement on the current process through simplification, standardization, harmonization, and automation.
• Close open item from the current DTP vs Global Core Model and to ensure high compliance of activities within scope.
• Participate in continuous improvement initiatives and Global project deployment in the country.
• Support and participate in ad-hoc projects.

• Deliver operational KPIs and comply with Sanofi policies and guidelines including GDPR

Operations Excellence for C2R/Query Management

• Manage all end to end People Services queries and provide necessary support as Tier 1 support.

• To ensure knowledge based approach (Tier 0) is up to date and in accordance with Global article governance.

• To coordinate and support with writing knowledge articles based on process content provided in English and local language.

• Work in the case management tool to report each case and progress on the resolution

• Continually monitors and seek ways to improve user satisfaction and feedback

MDM & Analytics

• Maintain organization, position and employee data in Workday and deliver one or more of the following services as per their respective Service Level Agreements;
• Create / update organisation and position data either individually or in mass depending on business needs and ensure proper functioning of related interfaces.

• Manage the employee & external master data life cycle (create, update, activate, deactivate, delete) as per Core Model process in close coordination with key stakeholders.

• Monitor data quality and identify potential issues and take pro-active measures.

• Audit master data for completeness, quality and up to date status.

• Prepare periodic reporting and ad-hoc reports

About you

• Degree graduate or Master’s degree with HR or Business Administration (essential).
• Hands on experience in a HR role preferably in an international multicultural environment (advantageous).
• Proficiency in English (essential).
• Broad understanding of HR process and activities (essential)

• Computer literate and familiar with HR / Human Capital Management related tools & systems as e.g. Workday, ServiceNow (advantageous)
• Ability to interact with internal and external clients in a professional manner (essential)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.