Vaccines
Where
extraordinary minds
help protect half a billion people
Customer Experience Partner - Vaccines Sales
Who we are
Every day, 2.5 million Sanofi vaccine doses reach patients worldwide - powered by bold ideas, cutting-edge science, and passionate people like you. Across every stage — from discovery to delivery — Sanofians are shaping the future of vaccines. In global R&D hubs, exceptional offices, and state-of-the-art manufacturing sites, we’re reimagining what’s possible. But science alone isn’t enough — it’s the extraordinary minds behind it that truly make the difference.
Customer Experience Partner – Vaccines Sales Team
Location: Bucharest, Romania
Contract Type: Permanent, Full-Time
Work Arrangement: Field position
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About the Job
As a Customer Experience Partner within our Vaccines Sales Team, you'll orchestrate all customer interactions using a diversity of messages and channels to deliver a superior customer experience and inspire them to provide the best solution for our patients. Ready to get started?
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About Sanofi
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
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Main Responsibilities
• Consistently achieve sales objectives and provide feedback on market trends.
• Promote vaccine products to healthcare professionals (GPs, pediatricians, pharmacists, etc.) within the assigned territory.
• Present product benefits, clinical studies and value to build trust and customer relationships.
• Gather and share customer insights to develop targeted communication strategies.
• Collaborate with the Customer Engagement Manager and Medical team to tailor customer journeys and execute omnichannel activities, including vaccination campaigns and immunization programs.
• Own and manage customer communication to ensure loyalty and satisfaction.
• Update and manage CRM systems to optimize customer interaction and sales performance.
• Assist with metrics to evaluate customer satisfaction and develop strategies for improvement.
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About You
Experience
• 5+ years of sales experience in a pharmaceutical company.
• Experience in the vaccines or immunology therapy area is a plus.
• Experience working with General Practitioners (GPs) is highly preferable.
Soft and Technical Skills
• Proven sales experience in the pharmaceutical or healthcare industry.
• Strong interpersonal, negotiation, and presentation skills.
• Analytical skills with the ability to prioritize and make independent decisions.
• Excellent organizational skills to manage territory and customer relationships.
• Proactive, goal-oriented with a transformative mindset.
• Valid driver's license for extensive travel.
Languages
• Fluency in Romanian is a must
• English – Very good knowledge and skills (written and verbal)
Education
• University degree in healthcare is highly preferred
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Why Choose Us?
• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
#LI-EUR
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
Watch 'One day at Sanofi' and check out our Diversity Equity and Inclusion initiatives at sanofi.com
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.
Find out more about this location
Why work with us
- We’re problem-solvers and pioneers. United by the belief that everyone deserves a healthier future. We create best-in-class vaccines that prevent disease and protect lives.
- Innovation drives us. From AI and mRNA to next-gen science, we push the boundaries to deliver first- and best-in-class vaccines for infectious diseases worldwide.
- Growth happens here. With bold investments in R&D and world-class facilities, Sanofians across the entire vaccine lifecycle are shaping the future of global health.
- We do what’s right. Sustainability and DE&I drive our positive global impact—because the diverse communities Sanofians represent are the patients we serve.
What does it take to protect the world from disease?
For over a century, we’ve been pioneering breakthroughs that help protect millions from diseases like polio, influenza, RSV, and more. And we’re not stopping there.
Powered by groundbreaking technologies - mRNA platforms, recombinant proteins, and AI-driven insights - we’re pushing the boundaries of science.
"I’m immensely proud of the pace of our innovation – the urgency by which our teams are working to transform the practice of medicine."
Thomas Triomphe
Executive Vice President, Vaccines
Discover more
Sanofi’s mRNA Center of Excellence
Step into the future of healthcare with Sanofi’s mRNA Center of Excellence. Discover how a global team is transforming medicine with cutting-edge mRNA technology – and explore the skills, inspirations, and breakthroughs driving this revolution. Ready to shape the future?
About Sanofi Vaccines
Explore our commitment to protecting global health through the power of vaccines. We’re building healthier communities with innovative solutions that save millions of lives each year. Dive into the future of vaccines, discover the diseases we’re tackling, and learn why vaccination is critical at every stage of life.
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talent community
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