Director of Business Performance and Commercial Operations

Job Title: Director of Business Performance and Commercial Operations

Location: Cambridge, MA

About the Job 

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

At Sanofi, we chase the miracles of science to improve lives. Sanofi Specialty Care North America (SPC NA) is developing and commercializing a groundbreaking portfolio of advanced medicines for rare and immune-mediated diseases over the next decade. The Strategy and Operations Office is growing to accelerate transformational initiatives and drive operational excellence across SPC NA. 

We are seeking a Director, Business Performance & Commercial Operations to serve as the performance engine of the SPC NA Strategy & Operations Office. This role builds the data, metrics, and insights that drive decisions — translating strategic priorities into measurable outcomes and owning the "what are we measuring and how are we performing" story. The Director partners closely with the governance and operations function to integrate performance inputs into leadership cadence and decision-making. 

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Performance Measurement & Analytics Infrastructure

• Build and maintain OKRs, KPIs, and tracking infrastructure that translate strategic priorities into measurable outcomes 

• Deliver data-driven analytics and insights across SPC NA to support decision-making at all levels 

• Produce Now/Next/Risks inputs for leadership consumption (dashboard publication owned by governance function) 

• Track strategic and commercial initiative progress — what are we delivering against the plan? 

• Partner with commercial, marketing, medical affairs, and digital/AI teams on analytics needs 

Quarterly Business Reviews & Performance Reporting

• Develop QBR content including performance analysis, insights, and recommendations (logistics and facilitation owned by governance function) 

• Synthesize complex data into clear, actionable insights for senior leadership 

• Maintain visibility into portfolio performance and strategic initiative progress 

• Provide regular performance updates and recommendations to leadership 

Commercial Operations & Planning Support

• Support brand planning processes, including budget development and resource allocation recommendations 

• Partner with Finance and commercial teams on planning cycles and investment decisions 

• Provide analytical support for strategic and commercial initiatives 

• Identify opportunities to improve data-driven decision-making across the organization 

About You 

Qualifications & Experience:

• Bachelor's degree required; MBA or advanced degree preferred 

• 8+ years of progressive experience in commercial operations, business analytics, or management consulting with demonstrated responsibility for financial performance management — including P&L oversight, budget development, ROI analysis, and resource allocation decisions 

• Proven track record building and managing performance frameworks that drive business decisions — OKRs, KPIs, dashboards, and metrics systems that translate strategy into measurable outcomes 

• Experience with commercial planning cycles — brand planning, budget processes, investment prioritization, and cross-functional planning in complex, matrixed environments 

• Management consulting background is a strong plus — particularly experience with top-tier firms (McKinsey, BCG, Bain, Deloitte) and healthcare/life sciences engagements 

• Advanced analytical and executive communication skills — ability to transform complex datasets into clear, actionable insights and recommendations for senior leadership 

• Healthcare or life sciences industry experience preferred — familiarity with pharmaceutical commercial models, specialty care markets, or regulated environments 

• Digital transformation exposure valued — experience with AI/ML applications, data strategy initiatives, or technology-enabled business transformation 

Key Competencies:

• Analytical rigor with strong business judgment 

• Ability to synthesize complex data into clear, actionable insights 

• Collaborative and cross-functional by nature 

• Comfortable operating in fast-paced, ambiguous environments 

• Strong executive communication and storytelling with data 

Travel & Work Environment:

• Approximately 10–15% domestic travel, with increased frequency during major planning cycles and business reviews 

• This position may require extended periods at a computer workstation 

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.