US Head of Respiratory Patient Experience

Job Title: US Head of Respiratory Patient Experience

Location: Cambridge, MA

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The US Head of Respiratory Patient Experience is a senior strategic leader responsible for designing and orchestrating the end-to-end patient journey across the respiratory portfolio. This role drives innovation in patient-centric marketing, precision engagement, and omnichannel excellence. The leader will embed data-driven decision-making and human-centered design across cross-functional teams to deliver meaningful, measurable improvements in patient outcomes and experience. Reports to the US Franchise Head, Respiratory. 

About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
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Main Responsibilities

• Own and Operationalize the End-to-End Patient Journey 

• Lead deep, data-driven journey mapping to uncover unmet needs, pain points, and decision moments. 

• Align R&D, Medical, Market Access, Patient Support Services, and Digital teams around a unified journey framework. 

• Own the patient KPIs, identify success measures and create feedback loop for continuous improvement. 

• Promote customer experience design as a core marketing capability. 

• Encourage field immersion and insight programs to keep marketers close to patients. 

• Lead Alliance cross-functional planning and execution 

• Build and maintain a patient forum  

• Manage the franchise patient ambassador program 

• Insight-Driven Decision Making 

• Foster a culture of data fluency and performance mindset. 

• Leverage real-time data and predictive analytics to inform engagement strategies. 

• Champion test-and-learn experimentation across marketing teams. 

• Omnichannel Excellence 

• Build next-generation omnichannel strategy and partner with marketers and US Go-To-Market-Capabilities, GTMC, to deliver personalized content  

• Partner with Digital and GTMC to activate data across channels (email, rep-triggered, paid media, etc.). 

• Invest in digital and omnichannel proficiency for marketers. 

• Precision Engagement (Patient) 

• Design AI-powered, behaviorally informed strategies for patient acquisition and engagement. 

• Integrate behavioral science into targeting and messaging frameworks. 

• Build and operationalize strategies to find and engage patients based on in-depth understanding of their journey 

• Retention & Adherence Strategy 

• Apply behavioral design to maximize adherence drivers and minimize barriers. 

• Serve as key liaison with Public Affairs, Patient Advocacy, and Patient Support Services. 

• External Innovation & Trends 

• Bring outside-in thinking through competitive insights and external experimentation. 

• Monitor emerging trends in patient experience, digital health, and engagement. 

• Journey Orchestration & Experience Design 

• Lead human-centered design initiatives to improve experience across touchpoints. 

• Develop non-branded value content (e.g., affordability, mental health, prescribing simplification). 

About You

Qualifications

• Education: Bachelor’s degree required; advanced degree (MBA, MPH, PharmD, or similar) strongly preferred. 

• Experience: 7+ years in pharmaceutical, healthcare or direct to consumer industry. Respiratory therapeutic area experience is considered to be an asset. 

• Key Proficiencies:  

• Strategic leadership and cross-functional alignment 

• Journey mapping and behavioral insight application 

• Omnichannel and digital marketing expertise 

• Data analytics and performance optimization 

• Human-centered design and experience strategy 

• Strong communication and stakeholder engagement 

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. 

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.