GEDMS Content System Specialist

Job Role: GEDMS Content System Specialist

Location: Hyderabad, India

Job type: Full Time/Permanent

Our Team:

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions.

The Global Engineering organization supports our manufacturing network through the Global Engineering and Document Management System (GEDMS) - a GxP-compliant electronic document management system built on Accruent Meridian Enterprise platform. GEDMS provides secure storage and retrieval, revision management, electronic signature, and workflow support for technical and investment project documents and drawings across 25+ global manufacturing sites.

Based in our Hyderabad global hub, this role serves as the central coordination point for GEDMS training and access management, supporting the global network of Business System Owners (BSOs) and Functional Administrators. You will enable successful GEDMS adoption across our worldwide manufacturing sites by:

• Coordinating standardized training delivery across multiple time zones

• Supporting consistent access management practices globally

• Ensuring compliance with GMP documentation standards and nomenclature

• Facilitating knowledge sharing and best practices across the global GEDMS community

This position is essential to our digital transformation journey in engineering documentation management, supporting our mission to maintain the highest standards of quality and compliance while enabling efficient, paperless documentation processes.

About the job

Main responsibilities:

1. Global GEDMS Training Coordination (Primary Focus)

• Develop and maintain standardized GEDMS training programs for global deployment

• Create comprehensive training materials including user guides, quick reference guides, videos, and e-learning modules

• Design role-based training for different GEDMS users: Viewer, Reviewer, Approver, Author, Designer, Project Administrator, QA Approver, Functional Administrator

• Coordinate and schedule training sessions across 25+ sites in multiple time zones (Americas, Europe, Asia-Pacific)

• Deliver virtual training sessions

• Organize new site onboarding and user retraining programs

• Maintain global training records and track completion compliance per QU-OPE-0516245

• Facilitate train-the-trainer programs for site champions

• Assess training effectiveness and update materials based on feedback

• Generate training reports and metrics for Global BSO

2. Global Access Management Coordination

• Support Global BSO and Site BSOs with user access request coordination

• Assist in reviewing and tracking access requests in Digital Portal (OneSupport)

• Help verify appropriate GEDMS roles and training compliance before access approval

• Support coordination of periodic user access reviews per QU-GOP-0000512

• Maintain consistency in access management practices across global sites

• Assist with access tracking, reporting, and compliance monitoring

• Coordinate with Digital Support on access configuration issues

• Support QA Approver access verification (Quality department members only)

3. GEDMS Standards & Compliance Coordination

• Support implementation of global GEDMS nomenclature and documentation standards

• Develop training materials focused on correct drawing classification and naming conventions

• Ensure sites understand and apply GEDMS standards consistently

• Monitor common nomenclature errors and develop targeted training interventions

• Support compliance monitoring and audit readiness activities

• Help prepare training and compliance documentation for regulatory inspections

• Ensure training programs meet GxP and electronic records requirements (21 CFR Part 11)

• Support sites with understanding document lifecycle management best practices

4. Global Site Support & Coordination

• Provide remote Level 1 support to Site BSOs, Functional Administrators, and end users

• Answer functional questions about GEDMS workflows, processes, and navigation

• Coordinate activities across multiple time zones with flexible working hours

• Support new site deployment and GEDMS integration

• Act as central coordination point between Global BSO and Site/Vault BSO network

• Facilitate knowledge sharing and best practice exchange across sites

• Create and maintain FAQ database and knowledge repositories

• Escalate technical issues to Digital Support (Level 2) as appropriate

5. Documentation & Process Improvement

• Develop and maintain comprehensive GEDMS user documentation and SOPs

• Create quick reference guides, job aids, and visual learning materials

• Support translation and localization of training materials for different regions

• Maintain up-to-date documentation library in SharePoint/Teams

• Identify opportunities to improve training delivery and access management processes

• Analyze training metrics to identify optimization areas

• Support GEDMS change management from training perspective

• Update training materials to reflect system updates and new features

6. Communication & Stakeholder Management

• Support Global BSO with training-related governance and reporting

• Coordinate communication with global GEDMS BSO network

• Interface with stakeholders across different cultures and time zones

• Facilitate regular BSO network meetings and user forums

• Collect and consolidate user feedback for system improvements

• Generate regular reports on training activities, KPIs, and compliance metrics

• Foster GEDMS user community and peer-to-peer learning networks

• Support multi-cultural stakeholder engagement with sensitivity and professionalism

About you

Experience:

• 3-5 years of experience in document management systems, learning management systems, or similar enterprise platforms

• Experience in global coordination or hub-based support roles

• Proven track record in training coordination, delivery, or instructional design

• Experience working across multiple time zones and cultural contexts

• Understanding of pharmaceutical/GMP manufacturing environments (preferred)

• Experience with virtual training delivery platforms and e-learning tools

• Previous experience with Accruent Meridian, GEDMS, or similar engineering document management systems (preferred)

• Experience in pharmaceutical, biotech, or regulated industries (preferred)

• Background in engineering, technical documentation, or quality systems (preferred)

Soft skills:

• Excellent verbal and written communication skills in English

• Strong presentation and facilitation skills for diverse audiences

• Ability to explain technical concepts in simple, accessible language

• Exceptional organizational skills with ability to manage multiple priorities

• Strong time management across multiple time zones

• Cross-cultural communication competence and sensitivity

• Customer service orientation with internal stakeholder focus

• Collaborative team player who builds strong relationships globally

• Proactive problem-solving and analytical abilities

• Self-motivated and able to work independently

• Detail-oriented with high standards for accuracy

• Adaptability to changing requirements and priorities

• Patience in supporting users with varying technical abilities

Technical skills:

• Proficiency with document management systems (GEDMS/Meridian, SharePoint, Documentum, or similar)

• Strong knowledge of training development and delivery methodologies

• Experience with adult learning principles and instructional design

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)

• Experience with virtual collaboration tools (Zoom, Microsoft Teams, WebEx)

• Understanding of GxP documentation requirements and compliance standards

• Knowledge of user access management principles and best practices

• Ability to create engaging training materials and visual aids

• Experience with Accruent Meridian Enterprise platform (preferred)

• Knowledge of CAD file formats and engineering drawing management (preferred)

• Familiarity with Digital Portal (OneSupport) or ServiceNow (preferred)

• Experience with QualiPSO or similar quality management systems (preferred)

• Understanding of electronic records and electronic signatures (21 CFR Part 11) (preferred)

• Knowledge of learning management systems (LMS) (preferred)

• Video creation and editing skills for training content (preferred)

Education:

• Required: Bachelor's degree in Engineering, Information Technology, Computer Science, Life Sciences, Education, or related field

• Preferred: Master's degree or certifications in instructional design, training delivery, or adult learning (CPLP, CPTD, ATD certification)

• Preferred: Project management certification (PMP, PRINCE2) or change management certification (Prosci, CCMP)

Languages:

• English (fluent written and spoken) - required for global coordination

• Additional languages (French, German, Spanish, Mandarin, etc.) - preferred for supporting regional sites

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!