Senior Business Analyst
Hyderabad, India Regular Posted on Feb. 13, 2026 Closing on Feb. 25, 2026About the job
Our Team:
This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions
The Senior Business Analyst plays a key role in implementing and supporting service management solutions, ensuring effective delivery across various platforms. This role is responsible for gathering requirements, configuring solutions, and driving continuous improvement to enhance user experience. The Senior Business Analyst works minimal supervision to maintain operational solutions while collaborating with stakeholders across the organization.
Main responsibilities:
Solution Implementation and Support
Implement and maintain operational solutions across Portal, Ticketing, Chatbot, Telephony, Reporting, and Survey platforms
Configure and customize solutions based on business requirements with minimal supervision
Provide Level 3 support to teams using solutions in-scope and to project managers
Execute changes linked to rollouts, enhancements, and upgrades
Requirements Analysis and Documentation
Lead requirements gathering for complex solutions and coordinate activities for team members
Perform analysis and documentation for business requirements
Support key stakeholders in the decision-making process
Define test cases and execute SIT and/or UAT – support requestors in test execution
Stakeholder Management
Facilitate workshops and meetings with stakeholders to drive consensus
Maintain regular contact with stakeholders from Business Operations
Discuss new requests/priorities and facilitate decision making
Send regular updates to key stakeholders and end-user communities about changes
Team Coordination and Knowledge Management
Guide activities for other Business Analysts by coordinating dependencies and providing support
Support onboarding of new team members
Ensure Knowledge Base content and work instructions are maintained
Conduct end-user training on new releases and application rollouts
Performance Analysis and Improvement
Provide on-demand analysis and reports on service management performance
Identify opportunities for process and solution improvements
Monitor solution performance and take preventive/corrective actions
Implement continuous improvement initiatives based on user feedback
About you
Experience
3+ years of experience in business analysis, solution implementation, or related fields
Hands-on experience with business systems rollout, administration, and support
Experience with service management tools and data analytics
Background in business operations with focus on solution delivery
Experience in a cross-functional environment
Soft skills
Well-organized with ability to structure, prioritize, and meet deadlines
Strong communication skills with ability to present to various stakeholders
Problem-solving approach to solution implementation and support
Effective business partnering and stakeholder management
Analytical thinking with ability to connect solutions to business needs
Technical skills
Advanced in MS Office suite, particularly Excel
Advanced in tool administration/configuration
Intermediate in requirements and specifications definition
Intermediate in testing (strategy, definition, and execution)
Intermediate in Project management methodologies (ex: Waterfall, AGILE)
Intermediate in Service management frameworks (ex: ITIL, KCS)
Intermediate in Business Service Management tools (ex: ServiceNow, Neocase)
Basic knowledge in GenAI (Prompt engineering, Data management)
Basic knowledge in Data and process modelling
Basic knowledge in Data privacy principles
Languages: English (fluent)
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nullPursue Progress. Discover Extraordinary.
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At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
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