Service Owner – BIM and CAx Management

About us:

Sanofi is hiring key contributors to drive Sanofi's Digital transformation journey and to embrace the Digital capabilities. Global Engineering systems are a key component of this digital transformation. As part of Sanofi's digital transformation journey, we are increasingly utilizing digital solutions to implement best practices to advance pharmaceutical manufacturing, enhance operational excellence, and maintain our position as an industry leader.

As part of the global Digital Manufacturing MSAT & Engineering team, reporting to the Digital Global Engineering Service Line Owner, the Building Information Modelling (BIM) and CAD / CAE / CAM (CAx) Service Owner is responsible for the end-to-end management, quality, and performance of BIM and related global engineering solutions. This role ensures the delivery of high-quality services at optimized costs, aligning with Sanofi's digital strategy and manufacturing needs.

This role directly supports major CAPEX programs including new facility construction and major infrastructure projects valued at up to €1 billion, requiring robust digital engineering solutions. This position has potential to evolve into comprehensive BIM management solution as organizational maturity and needs develop.

Main responsibilities

• In partnership with Global Engineering, oversee the entire lifecycle of Building Information Modelling (BIM), CAD, CAE, and CAM (CAx) and related software and applications from service definition to retirement

• Ensure service quality and operational efficiency at optimized costs

• Incident Management: Ensure applications operate without disruption and maintain service stability

• Define and maintain the operational framework for managed services

• Drive value creation and financial performance in alignment with the Global Engineering Project Support strategy

• Monitor, measure, and report on service levels, ensuring adherence to established SLAs

• Coordinate with Digital Global Engineering Service Owner for Engineering Document Management to ensure alignment on service roadmaps

• Lead continuous improvement initiatives to enhance service efficiency and user satisfaction

• Collaborate closely with Global Engineering, Digital Architecture COE, Digital Tech, Digital Risk Advisors, and Cyber Security teams

• Participate in service change management processes, providing impact analysis for proposed changes

• Lead vendors relationship management to ensure service delivery, while coordinating with Global Engineering to address evolving business needs

• Supervise performance analysis and improvement activities within the scope of BIM, CAx, and related solutions

• Ensure compliance with relevant regulatory requirements and industry standards

• Obsolescence Avoidance: Proactively identify aging software solutions and technologies approaching end-of-life or support. Develop and maintain a technology refresh roadmap to prevent obsolescence. Coordinate timely upgrades and migrations to prevent disruptions and delays

About you

Minimum Experience & Knowledge Required

1.Technical Expertise

• Understanding of Building Information Modelling, and related CAD, CAE, and CAM solutions

• Understanding of Digital / IT service delivery models and frameworks

• Experience with service management tools and platforms

• Experience with product management tools (such as Jira)

2.Required Qualifications

• Experience with ITIL framework and IT service management best practices

• Proven track record in service delivery and operational excellence

• Strong analytical and problem-solving abilities

• Experience managing external service providers

3.Soft Skills

• Very good communication level and engagement skills, both written and verbal

• Strong analytical mindset, decision-making capabilities, and problem-solving aptitude

• Compliance of Computerized systems

• Excellent stakeholder management skills

4.Preferred Qualifications

• Experience with digital transformation initiatives in manufacturing

• Knowledge of Industry 4.0 concepts and technologies

• Experience with cloud-based manufacturing solutions

• Familiarity with cyber security practices in industrial control systems

• Experience in pharmaceutical or life sciences industry

• ITIL certification Understanding of pharmaceutical manufacturing processes

• Project management certification (e.g., Scrum Product Owner, PMP, Prince2)

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

• Five or more (5+) years of experience in IT service management, preferably in manufacturing or industrial environments

Languages

• Fluent spoken and written English

When joining our team, you will experience:

• If you have a passion for Engineering and Digital, and are looking for a challenging role where you can make a significant impact, we would love to hear from you.

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent global team.

• Your own career path within Sanofi. Your professional and personal development will be supported purposefully.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. 

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity 

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients, and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.