Veeva Service Line Owner

• Job Title: Veeva Service Line Owner

• Location: Hyderabad

About the Team

We are an innovative global healthcare company driven by one purpose — to chase the miracles of science to improve people’s lives. With a presence in over 100 countries, our teams are dedicated to transforming the practice of medicine and turning the impossible into the possible. We deliver life-changing treatments and life-saving vaccines to millions worldwide, while embedding sustainability and social responsibility at the heart of everything we do.

Sanofi has embarked on an ambitious digital transformation journey, with a strong focus on accelerating data-driven innovation and the adoption of Artificial Intelligence (AI) and Machine Learning (ML) to enhance R&D, manufacturing, and commercial performance. This transformation aims to bring breakthrough medicines and vaccines to patients faster and more efficiently.

Join our team as a Veeva Service Line Owner and play a key role in advancing engineering excellence across Digital R&D. You’ll contribute to shaping Sanofi’s global digital future, collaborating closely within our expanding Hyderabad hub.

About you

You are a certified Veeva expert with deep hands-on experience in multiple Veeva Vault applications. You combine strong technical acumen with leadership maturity, capable of translating business vision into sustainable digital solutions. You thrive in Agile, cross-functional environments, and are passionate about continuous improvement, data integrity, and deliver measurable business value.

Key Responsibilities

• Managing Veeva platform-specific configurations and governance

• Ensuring compliance with GxP requirements where applicable

• Coordinating with Technical Service Owners and Business System Owners

• Managing Key Users and training programs

• Overseeing Veeva documentation management processes

• Looking after Incident Management, Problem Management, Service Request Management, Change Management, Issue Management.

• Continuous support for the ongoing projects, migrations, generic releases and minor releases – hypercare process setup, hypercare meetings, trackers reporting, governance.

• Managing and leading a group of support team members (vendors/contractors). Mentor and support junior configuration engineers and DevOps specialists, promoting a culture of technical excellence and knowledge sharing.

• Assess and manage the impact of Veeva product releases (three times per year); plan and orchestrate remediation and upgrade activities with cross-functional teams.

• Partner closely with Product Line Owners, Scrum Masters, and business stakeholders to define configuration strategy and ensure regulatory and compliance alignment.

• Oversee the documentation of system designs, configurations, and technical decisions using JIRA, Confluence, and validated repositories.

• Ensure adherence to GxP regulation, and Data Integrity standards across all deliverables.

• Collaborate with Veeva and strategic partners to leverage best practices and emerging features within the Vault suite.

• Drive continuous improvement initiatives around configuration governance, automation, and operational efficiency.

• Provide expert support for critical incidents and major platform changes in partnership with AIMS and Service Management teams.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.

• 15+ years of progressive experience in Veeva Vault configuration and administration within regulated (GxP) environments with at least 3 - 5 years in a leadership and delivery management role.

• Experience in healthcare or life sciences domain.

• Veeva Certification in one or more Vault applications is mandatory (e.g., RIM, Quality, Clinical, Commercial).

• Proven expertise in Vault configuration components (lifecycle, objects, workflows, security models, and SDKs).

• Strong understanding of software development lifecycles, release management, and change control processes.

• Demonstrated experience working in Agile delivery models and collaborating with cross-functional teams.

• Excellent stakeholder management, problem-solving, and communication skills with a consultative mindset.

• Ability to lead complex technical discussions and influence decisions across senior technical and business audiences.