Customer Engagement Manager, Immunology

Job title: Customer Engagement Manager, Immunology

• Location: Malaysia, KL Hub
• Hiring Manager: Immunology Franchise Head, SEA & India MCO  

About the job

Our ambition is to become the world’s leading immunology company. Dupixent is a key growth driver and a significant contributor to our business in SEA & India MCO. As the Customer Engagement Manager of Dupixent, you'll be at the forefront of revolutionizing customer experiences through cutting-edge digital solutions and AI innovation, connecting Dupixent with the healthcare professionals and patients, making a real impact to millions of patients around the world.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

Marketing Execution Excellence

Architect and execute comprehensive local customer engagement strategies that drive measurable impact across your assigned customer segments

Champion omni-channel excellence by implementing next-generation customer engagement frameworks in collaboration with marketing, medical, and GTMC transformation teams

Lead cross-border initiatives on global TMS projects, bringing innovative personas-based approaches to life

Network Building & Knowledge Leadership

Build and nurture a world-class Customer Engagement network within Immunology, establishing best practices that set industry standards

Empower local teams with cutting-edge knowledge, tools, and capabilities to deliver exceptional customer experiences

Drive harmonization across all programs, resources, and tools to achieve operational excellence

Data-Driven Decision Making

Design and monitor sophisticated KPI frameworks using internal and external benchmarks to measure success

Transform data into insights through monthly and quarterly analyses that drive strategic decisions across marketing and commercial teams

Develop compelling value propositions that align with global brand strategies while meeting local market needs

Marketing Content & Channel Strategy

Craft and implement best-in-class content strategies that amplify marketing positioning and messaging through the Glocal model

Collaborate with cross function teams to develop channel requirements and optimize omni-channel effectiveness

Ensure consistent excellence across all customer touchpoints and communication channels 

 Key Competencies

• Strategic thinking combined with hands-on execution capabilities. Leader and team player
• Good communication skills in English and local languages, with the ability to inspire and influence diverse stakeholders
• Cross-functional collaboration expertise – thriving in matrix organizations and complex partnerships
• Creative problem-solving mindset with a relentless focus on delivering results

About you

• Education: Bachelor's degree in Life Sciences, Pharmacy, Business Administration or related field.

• Experience: 5+ years of progressive Marketing experience in the Pharmaceutical or Healthcare industry. TA experience in Specialty Care (dermatology, respiratory, oncology or related field) would be an advantage.

• Track Record: Proven history in customer engagement, commercial/tactical marketing; driving engagement strategies and omnichannel commercial models; building high performing communities.

• Language: Fluent in English; proficiency in Bahasa.

Why choose us?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you’ll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.

PursueProgress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never been done before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.