AREA TECHNOLOGY LEADER UK/IE

Area Technology Leader UK/IE

• Location: Reading, UK (3 days in the office)

About the job

The Area Technology Leader role sits within our Digital organisation and focuses on managing and evolving Technology Products and Services that support our internal customers and business needs. The role ensures the delivery, performance, and user experience of technology services within the assigned market, while supporting ongoing transformation and digital-first strategies. Working closely with product and service owners, enterprise delivery teams, local business leaders, vendors, and facilities, this role helps to enable an efficient, customer-focused digital environment as part of Sanofi’s wider technology roadmap.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Coordination of local deployment or implementation of Global Tech Projects, Products, Services or Initiatives, ensuring there’s an alignment with local business priorities and local projects and in collaboration with Tech Product/service Owners.
• Partner with Tech Enterprise Delivery and Global Digital Technology teams on orchestration, planning, reporting, and alignment of Global Tech initiatives, to ensure effective delivery of Technology Products and Services across assigned geographical scope.
• Oversee on-site support operations, ensuring Global Tech Vendor services meet contractual standards and deliver high-quality user experience at supported locations.
• Oversee mobile carrier services delivered by local Tech Vendors and partner with Purchasing department to ensure timely contract renewals.
• Accountable for ensuring compliance of local Tech Vendor services with Global Tech Policies, Processes and Standards, while managing local operations and executing local purchasing for Digital Tech equipment and services.
• Drive optimal performance and maximize customer satisfaction by ensuring high-quality delivery of Technology Products/Services within assigned scope, while continuously monitoring, enhancing, and obsessively focusing on the user experience and customer needs.
• Lead the progress of digital-first strategies by driving the modernization of service delivery approaches, with emphasis on automation and self-help capabilities, while taking ownership of local initiatives to build user proficiency with AI technologies and available self-service resources.
• Define and supervise continuous improvements cycles to meet, maintain, increase service consumers satisfaction in alignment with Tech Product/Service Owners.
• Monitor achievement of defined Service Level Agreements (SLA) with Tech Vendors and Customers and define improvement plans when needed.
• Point of contact and escalation contact for Tech incidents, requests and needs from local MCO stakeholders.
• Accountable for all Tech aspects in local Real-estate projects ensuring there’s an alignment with Tech Product/Service Owners.
• Execute consistent Tech Product/Service-related local communications and marketing to all stakeholders in MCO.
• Execute local end-user awareness/training sessions on Digital Tech topics.
• Local execution of Tech Product/Service implementation/transition plan, including user change management and employee engagement.
• Manage local Tech budget for cost centers in MCO.

About you

• Bachelor’s degree or equivalent in Information Technology/Science.
• Proven experience owning and delivering Technology Services in a large organisation.
• Strong technical understanding across multiple technologies and domains.
• Experience in regulated environments and working within a matrix organisation.
• Knowledge of Windows/M365 and ITSM practices including incident, request, problem, and asset management.
• Experience with Agile delivery tools such as ServiceNow, Jira, and Confluence.
• Fluent spoken and written English, with strong communication and collaboration skills.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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