Patient Insights Product Owner

Reference No. R2827271

Position Title: Patient Insights Product Owner

Department: Patient Insight Product Line

Location: Toronto, ON

About the Job

Ready to grow your skills while helping shape the future of healthcare? At Sanofi, you’ll be empowered to learn, ask questions, and bring your ideas to life – all while supported by inspiring mentors and collaborative teams.

At Sanofi, we’re committed to providing the next-generation healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve healthcare challenges and unmet needs sooner than ever before.

Join the Digital Global Business Unit focused on delivering the best-in-class personalized digital experience to customers and patients powered by data-driven decisions. This role will focus specifically on the digital experience of patients and/or consumers who could benefit from sanofi specialty therapies. As part of the Patient Insights team, you will be accountable to provide the data, systems and analytical tools to identify and resolve issues encountered by patients/consumers on their health journey.

The ideal candidate will possess:

• A strong background in Data and Analytics and passion for driving innovation through data-driven solutions

• Professional experience with AI/Gen-AI

• Multiple years of experience managing and influencing both Business and Digital stakeholders

• Demonstrated ability to drive consensus, navigate competing priorities and secure buy-in for strategic initiatives

As the Patient Insights Product Owner you will lead the:

• Gen-AI/talk to data patient use cases

• Impact assessment of key digital patient experience products/initiatives – e.g., Patient Companion App (treatment) persistence uplift

In this role you will co-define product strategy with the business, plan the corresponding roadmap, drive product delivery and measure/optimize business impact.  

Additionally, you will take an active role in the delivery:

• Leading business reviews, articulating digital concepts and ROI to non-technical stakeholders

• Navigating and resolving conflicts between competing stakeholder priorities, making data-driven recommendations that balance business value, technical feasibility, and resource constraints

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

• Collaborate with cross-functional teams to gather requirements, drive technology strategy, and deliver tailored digital solutions

• Capture business needs and impact to support the business case creation

• Assess the risks of various solutions and prioritize competing business demands

• Elicit and document requirements

• Create prototypes and codesign innovative solutions

• Define, set up, and validate that the solution meets functional and non-functional requirements

• Own the assessment and prioritization of Patient/Consumer use cases for analytics and AI solutions, ensuring alignment with Patient Experience strategic goals

• Contribute to the design and implementation of the end-to-end product vision and delivery based on impact assessments

• Help standardize and deliver digital products with a focus on the patient/consumer experience analytics and AI

• Promote architectural consistency and usability standards; define and execute test cases

• Proactively monitor industry, functional, and technology trends

• Assist in managing the product roadmap, including budget planning, resource allocation, and feasibility assessments

• Provide consultative support on business-led technology initiatives

• Identify opportunities for business-led delivery; coach employees to make use of technology and information

About You

Core (technical) requirements

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business/Data Analytics or similar field

• Ability to rapidly understand key business processes and their corresponding data flows

• Proficiency in reading, evaluating SQL logic and corresponding output

• Proficiency in developing semantic data models, providing business descriptions for fields, measures (to be leveraged by different AI models)

• Proficiency in Hypothesis testing, A/B testing methodologies, and experimental design for impact assessments

• Knowledge of KPIs, hierarchies, and the understanding of data relationships

• Hands-on experience in AI/Gen-AI (e.g., understanding of LLM frameworks and RAG architecture for GenAI applications)

• 5+ years relevant experience (internships, school external partnerships are in scope)  

Core soft skills requirements

• Track-record of problem-solving & overcoming roadblocks in a complex environment, with a “get things done” mindset

• Strong cross-functional leadership & influencing skills including an ability to work efficiently cross-functionally with:

• • Internal/external data engineers to test outcomes and recommend enhancements

  • Business stakeholders to understand business priorities and pull through digital solutions

• Proven ability to build credibility and trust with business stakeholders:

• • Translating technical complexity into business value and strategic impact

  • Delivering on commitments and managing stakeholder expectations proactively

  • Demonstrating business acumen and understanding of commercial/medical priorities

• Strong verbal and written communication skills

Preferred experience

• Proficiency in Python or R for data analysis and automation

• Pharmaceutical and/or Patient Support Services experience, e.g., knowledge of healthcare data privacy regulations

• Salesforce/CRM knowledge

• Experience in Agile development processes and DevOps methodology / principals

• Snowflake experience

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. 

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. 

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a new vacant role that we are actively hiring for.​

Sanofi is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants.  Accommodations for persons with disabilities required during the recruitment process are available upon request.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.

Toute compensation sera déterminée en fonction de l'expérience démontrée. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise. Des informations supplémentaires sur les avantages sociaux peuvent être trouvées ici.