Customer Engagement Manager, Thailand

About the job
This role main missions are to support Brand CEM & commercial team in lecture tours, event management, and manage internal projects within the Pharma Business Unit.  

• Support CEM Diabetes and Cardio on the event management, HCP briefing, documentation.
• Collaborates cross-functionally and with agency partners to deliver impactful execution, aligned to global/MCO strategy.
• Contributes to a deep understanding of HCPs and patients along the experience journey and supports the amplification of relevant omni channel assets to deliver memorable ‘go-to-market’ execution locally.
• To drive brand growth by assessing growth opportunities with risk mitigation.
• The role involves coordinating with local and global support teams to address any issues, ensuring seamless execution of digital marketing campaigns, fostering campaign synergy, and documenting processes and principles to enhance our internal knowledge base.
• Work on innovative projects to engage the hospitals on different level while improving brand image.
• Project management with internal and external stakeholders.
• Partner management and follow-ups.

Main responsibilities:

• Ability to engage customer on different levels, through events, symposiums, etc..
• Develop a strong CE network within the Country by sharing and supporting the implementation of best practices.
• Ensure all local teams are equipped with necessary knowledge and tools related to Customer engagement, Omni-Channel activities.
• Participate in cross country CE projects.
• Customer Engagement local level strategy and operational plan preparation and execution in constant collaboration with the marketing, medical and commercial team.
• Contribute to the CE network and ensure that all programs, resources and tools are harmonized and at the highest standard of excellence.
• Ad’hoc project management with both external and internal partners.
• From design to execution and follow-up.
• Active coordination to ensure milestone delivery.
• Oversee the end-to-end process with agencies, including quotation and purchase order management, artwork coordination, and adherence to approval processes (e.g., 4M).
• Work closely with medical and commercial teams while developing and implementing CE strategy and plans.
• Capability to innovate and drive change.
• Collaborate effectively with other functions including BOS, ITS, Regulatory, Legal, Purchasing and Finance.
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
• Demonstrates a high level of drive and ambition for optimal business results and injects energy and enthusiasm into the organization.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of certain channel/campaign objectives.

About you

• Minimum of 5 years’ experience in pharmaceutical or FMCG industry or marketing field, in an international environment.
• Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing
• Proven Team/network/community management
• Excellent communication skills (Thai & English), ability to involve people
• Experience of work in cross-functional teams, high level of collaboration within the team
• Creativity and focus on finding solutions to achieve results
• Working closely with Sales and other transversal teams such as ITS, CRM, Market Research, Training, Medical, Public Affairs, Market Access, Legal/DPO (GDPR) and other stakeholders.
• Cooperation with other Country/MCO/Cluster teams, to share experience and coordinate CE operations on a proper level.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.