Key Account Manager - CHC E-commerce 

Zone eAccounts Manager

In Opella, we are on an exciting journey to create an agile, consumer centric and responsive organization to deliver our ambition: to become the best Fast Moving Consumer Health company In & For the world. As part of the Opella team, you will have the opportunity to work in an environment where people can thrive, grow, enjoy and be at their best. So if working on top brands such as Allevia®, Dulcolax® or Buscopan® excites you and you are motivated by seeing the direct impact of your work in their online presence to our consumers, then this role is for you.

THE ROLE:

At Opella, we believe Digital & eCommerce will revolution the Healthcare industry, improve our consumers well-being to make them live healthier and fuller lives. To reach our ambition in e-commerce, we are enlarging our capabilities and looking to hire an Western Europe e-Accounts Manager reporting to the Head of eCommerce. As part of the Opella Western Europe eCommerce team, you will have responsibility of leading the Amazon & other key accounts partnership. You will translate strategy into clear, actionable cross functional plans, activating them through a combination of personal action and expert coordination with stakeholder and team members.

Key responsibilities:

This role has two main key pillars and main responsibilities (not exhaustive):

Account management & JBP development:

• Lead day-to-day account management of our portfolio to ensure delivery of the in-year UK/ES market e-Commerce plans. Drive budget achievement, monitor risks, evaluate and implement mitigation and/or acceleration opportunities to leverage our financial ambitions.
• Own account performance and streamline activation plans through Vendor Portal and our customer relationship (e.g. AVS), enhance our sell out performance through availability, optimize invoicing and inventory levels, order management, improve profitability/customer terms, collaborate into above-country (e.g. PanEU) annual JBP cycle (e.g. AVN).
• Coordinate forecasting cycles from demand to supply, analyze & anticipate consumer trends to ensure optimal availability, negotiate with internal & external partners to drive sell in/sell out accuracy, periodically monitor our rolling forecast accuracy and implement trade offs to deliver performance commitments.

Eventing excellence:

• Take ownership in driving excellence of our eventing execution, review and elevate strategy to the next level by integrating relevant inputs & insights to enhance decision-making capabilities, optimize performance in both growth (e.g. Deal share) & profitability terms.
• Ensure continued improvement in execution of 4Ps assortment, pricing and promotional strategy with internal partners for cross-channel sinchronization and commercial policy control/improvement (Brand, Trade & Revenue and Finance teams)

Additional main responsibilities that apply to both main key pillars mentioned above:

• Indirect management of a team resource to ensure enlarged responsibility scope delivery.
• Apply Best-in-Class standards from global/region and share best practices across the eCommerce community to accelerate execution (insights & analytics and content).
• Work in collaboration with Global & Local Brand, Supply Chain, Finance, Revenue Management, eCommerce & Digital teams.
• Analyse performance using available tools (e.g. Digital Shelf monitoring), share insights and recommend action plans to key stakeholders.
• Understand, analyse and communicate clearly the shopper, category and trade dynamics in the market, now and in the future.
• Be the shopper and customer focused voice within the company & fully understand the shopper journey in the eCommerce channel(s). 
• Support eCommerce content projects with brand, commercial team and external agencies, ensuring the best-in-class content is implemented on time.
• Work closely with the eRetail Media Lead to develop and execute aligned sell-out activation plans, optimizing marketing strategies.
• Work with Global COE & Regional eCommerce team members to prepare the technology agenda for eCommerce aligned with the business plans and help roll out across markets.
• Communicate effectively, organizational skills, problem solving and multi-tasking
• Operate effectively in a changing environment and using initiative.