Candidate Care Partner

Job title: Candidate care Partner

• Location: Bogota

About the job

Ready to push the limits of what’s possible? Join Sanofi’s talent team and you can play a vital role in the performance of our entire business while helping to make an impact on millions around the world.

This is an opportunity in our Global Talent Services function at Sanofi Hubs. Sanofi ‘Hubs’ are where our key strategic business operations are hosted providing centralised services across Global Medical, Finance, People, Procurement, Digital, R&D and more.

Our Vision: We deliver best-in-class enterprise solutions and be the catalyst for modernization and transformation, enabling Sanofi to chase the miracles of science. Hubs are synonym to GBS/GCC that is widely known in the industry.

Global Talent Services is one of our key service lines in Hubs part of Chief Talent Office that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity. The Candidate Care Partner is a champion for delivering exceptional candidate experiences within their designated hub team. Leading and mentoring a team of Candidate Care Coordinators, this role ensures consistent, positive, and timely interactions with candidates throughout the recruitment lifecycle. The Candidate Care Partner is passionate about continuous improvement, leveraging data insights and candidate and hiring manager feedback to enhance processes and elevate the candidate experience within their hub. This role will be responsible to lead a team of 3-4 candidate care coordinators who coordinates, schedules, close admin work to facilitate hiring  for North America, Lat Am & Canada in managing the volume hiring needs. Across 2023/2024 our last few years average hiring volumes has been in the region of 3000+. This is subjected to growth as we expand our launches in the region. You will be responsible to assist in hiring the best talent for Sanofi and do this while providing world class candidate experience. You will also be required to ensure service levels are met and hence will/may need to schedule as well.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main responsibilities:

• Lead, motivate, and support a team of Candidate Care Coordinators within the hub location, fostering a collaborative and high-performing team environment.​

• Oversee the day-to-day delivery of candidate care services (eg: interview scheduling, post offer support) within the region, ensuring all candidate and hiring manager queries are addressed accurately, efficiently, and empathetically.​

• Monitor candidate communication channels, ensuring timely and effective delivery of all candidate-facing messaging.​

• Track and analyze key performance metrics related to candidate care, including candidate and hiring manager satisfaction feedback and response times.​

• Continuously evaluate and identify opportunities to enhance candidate care processes within the hub. Conduct research and market analysis to stay informed about best practices in candidate care and identify opportunities to enhance Sanofi's approach.​

• Leverage technology, data analysis, and industry best practices to streamline workflows, improve efficiency, and elevate the candidate experience.​

• Partner with other Hub Team Leads and Local Activation teams to implement standardized and consistent candidate interactions that are tailored to the specific needs and expectations of the local region.

About you 

You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels.

Experience: 

• Proven track record of success in providing admin and scheduling in recruiting the best talent

• Experience in leading scheduling and candidate experience teams in the past

• Experience working with a global Centre of Excellence and driving standardization across multiple locations. 

Soft and technical skills:  

• Exceptional  communication and strong candidate and stakeholder management skills. 

• Analytical skills

•  Deep understanding of recruitment best practices, processes, and technologies, including experience with scheduling tools

Education: (ask for qualifications only if they are essential for performing the role)

Languages:  English & Spanish/Portuguese

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team. 

• Be a part of a dynamic and collaborative global team, influencing and shaping recruitment and sourcing strategies across the organization. 

• Drive innovation and implement cutting-edge recruitment and sourcing technologies/ methodologies to attract top talent in a competitive market. 

• Make a real impact on Sanofi's mission by connecting the best talent with opportunities to improve people's lives. 

PursueProgress. Discover Extraordinary. 

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. 

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.  

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!