Collection Management Analyst

Collection management analyst

• Hiring Manager: Antonio Soto

• Location: Bogotá, Colombia

• Job type: Permanent, Full time

• Languages: Spanish, English and French

About the job

Our Team:

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

• Customer Master Data, Pricing & Commercial conditions

• Order Management

• Credit Management

• Collections & Account Receivables management

• Cash Application

• Claims & Disputes Management

• AR Monthly closing and Reporting

The purpose of this role is to:

• Deliver accounts receivables management services to SBS North America as per their respective Service Level Agreements (SLAs)

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines

• Participate in continuous improvement initiatives

The Analyst, Collections Management reports to Collections Management Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

Main responsibilities:

Operation

• Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

• Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

• Contribute to business and customer collection strategy reviews

• Execute in compliance with Sanofi policies and guidelines 

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

• Pro-actively anticipate operational issues and coach junior analysts

• Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

About you

• Experience:

• • Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)

  • Good business acumen (advantageous)

  • Strong problem solving, deductive and analytical skills (advantageous)

  • First hands on experience in an accounting & accounts receivable role (advantageous)

• Soft skills:

• • Ability to interact with internal and external clients in a professional manner (essential)

  • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)

  • Good communication skills (advantageous)

  • Attentive to customer needs and feedback (advantageous)

  • Organized and structured to execute tasks as per deadlines (essential)

  • Attentive to detail and works with precision (advantageous)

  • Action oriented, delivery driven, change agent (advantageous)

• Technical skills:

• • Computer literate and familiar with accounting applications, as e.g. SAP FI (advantageous)

  • Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Education: Graduate degree in accounting or finance (essential)

• Languages: Advance in English (essential), French (essential)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability, gender identity or Veteran status.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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