Collection Management Analyst

Collection management analyst

• Location: Bogotá, Colombia

• Job type: Permanent, Full time

• Languages: Spanish and English

About the job

Our Team:

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

• Customer Master Data, Pricing & Commercial conditions

• Order Management

• Credit Management

• Collections & Account Receivables management

• Cash Application

• Claims & Disputes Management

• AR Monthly closing and Reporting

The purpose of this role is to:

• Deliver accounts receivables management services to SBS North America as per their respective Service Level Agreements (SLAs)

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

• Address operational issues and follow through to resolution in an effective and timely manner

• Deliver operational KPIs and comply with Sanofi policies and guidelines

• Participate in continuous improvement initiatives

The Analyst, Collections Management reports to Collections Management Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

Main responsibilities:

Operation

• Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

• Review AR ageing reports

  • Perform collection & dunning

  • Determine appropriate escalations & follow-up actions as per defined process

  • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

• Contribute to business and customer collection strategy reviews

• Execute in compliance with Sanofi policies and guidelines 

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

• Pro-actively anticipate operational issues and coach junior analysts

• Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

About you

• Experience:

  • Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)

  • Good business acumen (advantageous)

  • Strong problem solving, deductive and analytical skills (advantageous)

  • First hands on experience in an accounting & accounts receivable role (advantageous)

• Soft skills:

  • Ability to interact with internal and external clients in a professional manner (essential)

  • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)

  • Good communication skills (advantageous)

  • Attentive to customer needs and feedback (advantageous)

  • Organized and structured to execute tasks as per deadlines (essential)

  • Attentive to detail and works with precision (advantageous)

  • Action oriented, delivery driven, change agent (advantageous)

• Technical skills:

  • Computer literate and familiar with accounting applications, as e.g. SAP FI (advantageous)

  • Knowledge of Microsoft Office and expertise of MS Excel (essential)

• Education: Graduate degree in accounting or finance (essential)

• Languages: Advance in English (essential)

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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