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Collection Management Analyst

Bogota, Colombie Permanent Posté le   Jun. 06, 2025 Expire le   Jul. 07, 2025
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Collection management analyst

  • Location: Bogotá, Colombia

  • Job type: Permanent, Full time

  • Languages: Spanish and English

About the job

Our Team:

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

  • Customer Master Data, Pricing & Commercial conditions

  • Order Management

  • Credit Management

  • Collections & Account Receivables management

  • Cash Application

  • Claims & Disputes Management

  • AR Monthly closing and Reporting

The purpose of this role is to:

  • Deliver accounts receivables management services to SBS North America as per their respective Service Level Agreements (SLAs)

  • Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

  • Address operational issues and follow through to resolution in an effective and timely manner

  • Deliver operational KPIs and comply with Sanofi policies and guidelines

  • Participate in continuous improvement initiatives

The Analyst, Collections Management reports to Collections Management Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

Main responsibilities:

Operation

  • Deliver collections management services to SBS North America for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

  • Review AR ageing reports

    • Perform collection & dunning

    • Determine appropriate escalations & follow-up actions as per defined process

    • Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

  • Contribute to business and customer collection strategy reviews

  • Execute in compliance with Sanofi policies and guidelines 

  • Complete all activities as per the global Core Model and operational KPIs

  • Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

  • Pro-actively anticipate operational issues and coach junior analysts

  • Build, document and transfer EE Core Model process knowledge (Level 6/7) relating to collections management

Continous improvement

  • Identify process improvement opportunities through elimination of redundant activities

  • Participate in process automation initiatives and ensure seamless adoption and transition

About you

  • Experience:

    • Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)

    • Good business acumen (advantageous)

    • Strong problem solving, deductive and analytical skills (advantageous)

    • First hands on experience in an accounting & accounts receivable role (advantageous)

  • Soft skills:

    • Ability to interact with internal and external clients in a professional manner (essential)

    • Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)

    • Good communication skills (advantageous)

    • Attentive to customer needs and feedback (advantageous)

    • Organized and structured to execute tasks as per deadlines (essential)

    • Attentive to detail and works with precision (advantageous)

    • Action oriented, delivery driven, change agent (advantageous)

  • Technical skills:

    • Computer literate and familiar with accounting applications, as e.g. SAP FI (advantageous)

    • Knowledge of Microsoft Office and expertise of MS Excel (essential)

  • Education: Graduate degree in accounting or finance (essential)

  • Languages: Advance in English (essential)

Pursue Progress, discover Extraordinary


Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

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