Credit and Collection Analyst (Temporary)

MAIN PURPOSE OF THE JOB

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

• Customer Master Data, Pricing & Commercial conditions

• Order Management

• Credit Management

• Collections & Account Receivables management

• Cash Application

• Claims & Disputes Management

• AR Monthly closing and Reporting

The purpose of this role is to:

• Deliver collections management services to SBS as per their respective Service Level Agreements (SLAs)

• Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

• Address operational issues and follow through to resolution in an effective and timely manner

• Check credit availability and manage blocked sales orders related to Overdue

• Deliver operational KPIs and comply with Sanofi policies and guidelines

• Participate in continuous improvement initiatives

The Analyst, Collection and Credit Control reports to Collection & Credit Control Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

KEY ACCOUNTABILITIES

Operation

• Deliver collections management services to SBS for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

• Review AR ageing reports
• Perform collection & dunning
• Determine appropriate escalations & follow-up actions as per defined process
• Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
• Check credit availability, manage blocked sales, document the case
• Contribute to business and customer collection strategy reviews

• Execute in compliance with Sanofi policies and guidelines  

• Complete all activities as per the global Core Model and operational KPIs

• Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities

• Participate in process automation initiatives and ensure seamless adoption and transition

EXPECTED SKILLS

Functional

• Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)

• Good business acumen (advantageous)

• Strong problem solving, deductive and analytical skills (advantageous)

Technical

• Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous)

• Knowledge of Microsoft Office and expertise of MS Excel (essential)

Interpersonal

• Ability to interact with internal and external clients in a professional manner (essential)

• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)

• Good communication skills (advantageous)

• Attentive to customer needs and feedback (advantageous)

Leadership

• Organized and structured to execute tasks as per deadlines (essential)

• Attentive to detail and works with precision (advantageous)

• Action oriented, delivery driven, change agent (advantageous)

BACKGROUND AND EXPERIENCE

• Graduate degree in accounting or finance (essential)

• First hands on experience in an accounting & accounts receivable role (advantageous)

• Advanced in Portuguese (essential)

• Knowledge of other European languages (advantageous)

#LI-Hybrid