iLearn Operations Specialist

iLearn Operations Specialist

• Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As iLearn Operations Specialist within our People Tech Solutions, you’ll be part of the global team in charge of operating the iLearn system for Sanofi business Learning stakeholders.

Main responsibilities:

• Manages nomination and activation of specific set of GBU/GF learning groups representatives (Authorized Requestors of LMS services) and additional activities (such as maintaining the providers Catalog).
• Organizes network communication and forum to ensure customers do understand iLearn functionalities.
• Is their primary point of contact and maintains a good knowledge of their organization and learning context and requirements.
• Provides consulting (knowledge sharing) and support (run mode activities) in setting, evolving, assigning, and monitoring their training offer in iLearn.
• Ensure services are delivered according to global SLA, GOPs and quality standards.
• Contribute to iLearn Learner support improvement (knowledge base enrichment).

About you

• Experience: Previous experience in similar roles
• Soft skills: Strong customer orientation, team player and good communication skills
• Technical skills: Expertise in Learning Management System administration (ideally CSOD)
• Languages: Advanced English level

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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