People Services Generalist Junior (Portuguese Speaker)

People Services Generalist Junior (Portuguese Speaker)

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improve performance across all departments at Sanofi and provide a springboard for the amazing work we do. Build a career and you can be a part of transforming our business while helping to change millions of lives.

Our Team:
The PS Generalist Junior will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The PS Generalist Junior will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties, minimizing the risks associated.

Main Responsibilities:

• Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the Servicenow and Workday tools.
• Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
• Support testing of new functionality or implementations of Servicenow
• Handling Queries (emails/tickets /calls) from employees regarding P&C /PS topics
• Deliver high-quality standard service to internal employees & Former employees
• Article knowledge Management (Creation / Update / Translation / Feedback analysis)
• Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.
• Continually seek out ways to improve user satisfaction.

About you

• Experience: 1-2 years in HR or customer service support.
• Soft and technical skills: Familiarity with People Service tools (Workday, ServiceNow, QlikSense).
• Basic knowledge of HR processes and data management
• Education: Bachelor’s degree in a relevant field.
• Languages:
• Proficiency in English (advanced level).
• Proficiency in local language ( Proficiency in Portugues (advanced level))

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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