People Services Generalist Learning Support North America

People Services Generalist Learning Support North America

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across Sanofi departments and providing a springboard for the amazing work we do. Develop your career with us and you can help transform our business while helping to change millions of lives. Ready? As a People Services Generalist within our People Services, you will support Workday/OneSupport/Learning Support-related support, auditing employee data affecting payroll, checking Workday/OneSupport/Learning Support functionality, Workday training and training for all new and returning employees, identifying efficiency/automation opportunities, as well as driving the configurations to completion.

Main responsibilities:

• Manage the Level 1 service from an operational perspective for the Bogota HUB team
• Work on Level 1 continuous service improvement and reductions in case volume for L1 and L2/L3 with Level 0 improvement for all employees. (Creating and Maintaining New Items)
• Ensure the updating of knowledge databases and the transfer of knowledge.
• Level 1 Volumes and Performance Report
• Help monitor SLA and KPI achievements using C2R core model operations
• Establish management indicators for PS Latam
• Participate in international and local projects and initiatives as a focal point for support and testing.
• Deploy all updates to the primary model in EMD and C2R
• Perform support for audits and organizational management of Workday structures.

About you

• Experience: Experience as an HR generalist and experience supporting the employee through tickets and calls
• Soft and technical skills: Teamwork, Internal Customer Management, and Workday Knowledge
• Languages: English Advanced (mandatory)

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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