People Services Generalist

People Services Generalist

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As People Services Generalist within our People Services Team.

The purpose of this role is to:

• Manage HR queries from employees using the procedures provided and articles in the knowdge base
• Work in the case management tool to report each case and progress on the resolution
• Provide the customer service to the employees mostly on HR Services queries verbally and in writing
• Support writing knowledge articles based on the process content provided.
• Monitor compliance with Core Model within HR Service tools and process guidelines ensuring service level agreements are generated with stakeholders in the assigned region.

The TR1 Support will ensure that the procedures listed below are executed within the legal framework of the assigned countries and Sanofi's corporate policies, ensuring that the deliverables are made in quality and time under an adequate environment of control and segregation of duties, allowing to minimize the risks associated with the process.

With respect to HR Services (HRS), the Business Services center will cover the following process areas:

Manage Organization & Employee Master Data

• Maintenance of positions in organization charts
• MDM support for organization chart reorganization
• Functional Support of the main HRS tools Workday, MyPortal, Qliksence or Others
• Functional support in International Movements processes
• Reports, related to data cleansing in the systems.

Query Management

• Update and maintenance of manuals for the different HRS related systems.
• Functional support to the main stakeholders during process execution.
• Review and analysis of SLAs, generating alerts, reports and follow-up plans to manage them.
• HR Service: support, training and maintenance of HRS tools.

Transversal Functions

• Training during the D+1 Onboarding process.
• Training to WD managers on the different roles and responsibilities they have within the tool. 
• Performing tests for Workday or other HRS system upgrades.
• Preparation of bulk upload files when required and validation in production in conjunction with MDM
• Preparation, analysis and follow-up of HRS KPI's, sending alerts on possible breaks in the process of the month.    

KEY ACCOUNTABILITIES:

Operation

• Handle incoming phone calls / emails / tickets from employees regarding HR issues
• Analyze and resolve most common enquiries using step-by-step instructions provided
• Deliver high quality standard service to internal employees
• Continually seek out ways to improve user satisfaction
• Demonstrate knowledge of C2R processes and procedures provided
• Support the process team with writing the knowledge articles based on the content provided in English and Local language

Continous improvement

• Identify process improvement opportunities through elimination of redundant activities

About you

• Experience: Previous experience in HR or contact center positions.
• Soft skills: Assertive communication, resilience to frustration, internal client management and teamwork.
• Technical skills: Workday knowledge (plus).
• Languages: English intermediate advanced.

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

PursueProgress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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