Sales Order Processing Analyst - Exports
Bogota, Colombie Fixed Term (Fixed Term) Posté le Aug. 25, 2025 Expire le Sep. 02, 2025JOB DESCRIPTION
Job Title : Sales Order Processing Analyst
Location : Bogota
Job Type: Temporary
Our organization in Bogota is growing fast, and we're always looking for talented professionals to join our Order to Cash service line. Apply to this "Evergreen" job ad, and we'll get in touch with you when a suitable opportunity comes up for you!
Why join our team?
Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.
We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.
As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.
Our function at a glance:
Our O2C team to handle the following activities:
Master data Management Sales orders Management Requests and Disputes Management Credit Risk and Credit Data Management Collections and Customer Contact Management Cash Application and Receivables Management AR related Month-end Closing, Reporting and Non-trade Invoice Management
These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.
Connect with us if you are…
An expert in global processes (master data, sales orders administration, claims, credit, collection, reporting, process mining and data analytics), looking to share your knowledge.
A professional who thrives in an international environment, where you can develop your talent and realize ideas and innovations within a dynamic team of experts.
An agent for change, looking to develop new ways of working and driving company performance through continuous improvement that increases the company’s working capital.
A person eager to be part of our transformation to make Sanofi best in class, while contributing to the company’s results so they can be reinvested to support our purpose: We chase the miracles of science to improve people’s lives.
JOB PURPOSE:
Responsible for capturing customer orders accurately and efficiently into the ERP system to achieve the fixed service level requirements expected for order cycle time deliveries, and % of perfect orders, etc.
Responsible for business interface monitoring, to accurately and efficiently monitor the interfaces in the system, determining a business solution on alerts and issues.
The role requires being skilled in different order entry channels such as EDI, optical character recognition tool, Web portal and the CRM and general knowledge of sales order management required to be able to identify and solve integration issues.
ORGANIZATIONAL CONTEXT:
SBS O2C
KEY ACCOUNTABILITIES:
- Responsible for capturing customer orders accurately and efficiently into the ERP system
- When relevant create order manually in the ERP, ( by mail, mass upload and fax) according to the customers requirements and based on business rules for third party sales processes
- Review and validate orders in the optical character recognition tool, update as needed and resolve issues.
- Contribute to continuous improvement of order taking activities as required by internal team initiatives.
- Monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of the different documents in the systems
- Investigate failed IDOC’s and contact relevant departments based on type of issue to report technical system failure to IT; or when possible, solve issues with failed IDOC’s independently to be able to create the exchanged documentation
- Keep track of changes: in IDOC’s, emails, to justify changes from initial customer demand
- Request maintenance to IT (create or update) of master data fields linked to different customer interfaces of Partner Functions and fields that require local knowledge
- Execute integration activities within the service level agreement to drive efficiency in the process.
-“In the event that the employee receives notice related to quality complaint for Sanofi portfolio products (including medical devices), he/she shall report it to the Quality Department in accordance with the HUB procedure (DTP), within 1(one) business day from receipt.”
JOB-HOLDER ENTRY REQUIREMENTS:
Language
Intermediate English written and verbal
Functional Skills
At least 2-3 years´s experience with knowledge of order processing and customer service or similar (essential) preferably in Pharma
Good business acumen (advantageous)
Strong problem solving, deductive (advantageous)
Technical
Hands-on experience of SAP (essential) in S4 Hana preferably, SAP Application Interface framework modules (advantageous)
Previous use of an Optical character recognition solution (advantageous)
Knowledge of Microsoft Office and expertise of MS Excel (essential)
Interpersonal
Ability to interact with internal stakeholders in issue resolution (essential)
Detail-minded, clear thinker, quick learner
Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
Good communication skills (advantageous)
When joining our team, you will experience:
An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
An attractive, market-oriented salary and cafeteria benefits
Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
Work from an "Office of the Year 2020" finalist office
Collective life and accident insurance
Yearly medical check-up package
An individual and well-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
Your own career path within Sanofi. Your professional and personal development will be supported purposefully
Join a great community & special events (Monthly Board Game Nights, Summer Events, Well-Being Lectures & Sport Clubs)
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
nullToujours Progresser. Découvrir l’Extraordinaire.
Rejoignez Sanofi et entrez dans une nouvelle ère de la science – où votre parcours peut être aussi transformateur que le travail que nous accomplissons. Nous investissons en vous pour que vous alliez plus loin, accélériez votre réflexion et accomplissiez ce qui n’a jamais été fait auparavant. Vous contribuerez à repousser les limites, à bousculer les conventions et à concevoir des solutions plus intelligentes pour les communautés que nous servons. Prêt·e à poursuivre les miracles de la science et à améliorer la vie des gens ? Poursuivons le progrès et découvrons l’extraordinaire – ensemble.
Chez Sanofi, nous croyons dans l’égalité des chances, sans distinction de race, de couleur, d’ascendance, de religion, de sexe, d’origine, d’orientation sexuelle, d’âge, de citoyenneté, d’état civil, de handicap, d’identité de genre ou de tout autre critère protégé par la loi.
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