Audio Visual & Streaming Support Expert

About the job

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Join our DigitalTeam as Audio Visual & Streaming Support Expert and you can help make it happen. Your job? This is an on-site position (5 days per week) where you'll provide comprehensive technical support for managed events, ensuring flawless execution from planning through completion.

Main responsibilities:

• End-to-End Event Management: Take ownership of assigned events from initial consultation through execution and post-event analysis
• Technical Consultation: Meet with event requestors to understand requirements and recommend appropriate technology solutions
• Quality Assurance: Conduct thorough testing of all technical components prior to events
• Stakeholder Coordination: Train speakers and participants on relevant technologies and ensure all support teams are aligned
• Real-Time Support: Provide active technical assistance during events, quickly resolving any issues that arise
• Continuous Improvement: Document lessons learned and contribute to evolving best practices

Pre-Event Responsibilities

• Confirm all testing is complete and systems are ready
• Verifying all technology settings match event requirements
• Ensure speakers and participants are comfortable with the technology
• Coordinate with support teams (in-room, on-site, Open Exchange, External Agencies)
• Maintain consistent communication with requestors and support teams

About you

Experience: 5 years of relevant experience

Technical skills: Proficiency in Zoom ecosystem (Meetings, Webinars, Rooms, Production Studio, Events), Experience with Pigeonhole is an advantage, Background in AV/Video conferencing technologies, PowerPoint, Excel are nice to have skills.

Soft skills: Strong customer service orientation, Positive, solution-focused attitude, Excellent communication skills, Team-oriented mindset with ability to integrate into the Events Management Team

Education: Bsc or Master’s degree

Languages: Excellent knowledge of English language (spoken and written).

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team.
• An attractive, market-oriented salary and cafeteria benefits.
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days.
• Work from an "Office of the Year 2020" finalist office.