Continuous Improvement & Process Excellence Manager

At Opella (a Sanofi Consumer Healthcare Business Unit), we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Our Team

Process Office function is part of CHC Strategy, Global Hub & Services and is instrumental in:

• Designing CoE strategies for support functions and building FMCH fit for purpose Core Model & processes.

• Drive process standardization and simplification and build LEAN capabilities.

• Global oversight of risks, controls, audits, and adherence to core model.

• Project Portfolio Management: Continuously enhance Project Portfolio Management capabilities.

• Our scope covers all service lines across Global Hubs – Hyderabad (India), Budapest (Hungary), Kuala Lumpur (Malaysia), Chattanooga (USA) and Bogota (Colombia).

Continuous Improvement & Process Excellence Manager is a key member of Process Office and acts as a facilitator of common process standards, provides transparency about adherence to standardized documentation & controls and fosters a culture of continuous improvement within the organization by providing training and mentoring of employees for smaller process improvement initiatives and strategic process improvement projects. He/She works closely with cross-functional teams and process owners to jointly drive process standardization, simplification and digitalization.

This position reports directly to Global Head of Process Excellence & Risk Management.

Ideal candidate possesses experience in some, if not all, of the following areas:

• Continuous Improvement / LEAN

• Project Management

• Change & Stakeholder Management

• Audit

• Business Process Mapping

Foster a Culture of Continuous Improvement

• Promote the adoption of continuous improvement & LEAN principles.

• Collaborate with operational teams to gather insights on process challenges and identify process improvement and automation opportunities, assess feasibility.​

• Provide guidance and mentorship to employees involved in smaller process improvement initiatives.

• Coordinate interdependencies between respective Service Lines to promote synergy and avoid redundancy.

• Implement change management strategies to ensure successful adoption of continuous improvement initiatives.

Project Portfolio Management for Strategic Projects

• With Leadership identify and prioritize strategic process improvement projects that align with organizational goals.

• Train Strategic Project Managers on the centrally defined Strategic Project Methodology.

• Ensure Strategic Project Methodology is followed in all phases of the strategic projects.

• Assist the Strategic Project Managers in defining and tracking KPIs to measure the success of the project.

• Monitor the progress of projects to ensure they are on track to meet objectives.

• Provide regular updates and reports to Leadership and stakeholders on program status, risks, and performance.

Facilitate Operational Framework implementation with Global Process Owners

• Ensure rollout of Operational Framework to all service lines, report progress and issues to stakeholders

• Establishment and implementation of KPIs to measure value creation and operational success.

• Development of taxonomy, process follows, RACI and detailed process documents

• Development of training plans to ensure employee competency in operational processes

• Development and maintenance of business continuity plans

Risk Management, Controls & Audits

• Coordinate the implementation and maintenance of internal control documentation tool

• Support the organization to prepare for audits and act as an escalation point during audits.

• Support management in defining and implementing action plans to address audit deficiencies.

• Partner with Internal Control and Internal Audit key stakeholders.

• Define targeted actions to increase risk and internal control awareness of the organization.

Background and Experience

• Bachelor's degree

• 8+ years of related experience

• Certification and strong knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma) and their application

• Project management skills with a track record of successful project delivery

• Effective communication and interpersonal skills with the ability to influence and engage stakeholders at all levels

• Attention to detail

• Proactive, initiative-taker, and ability to work independently and efficiently

• Ability to analyze and understand new processes, identify potential issues, and suggest improvements.

• Comfortable with change and able to adjust to customer needs

• Experience of working in cross cultural international environment

• Languages: Fluent in English