• Location: Budapest, Hungary

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the Export Sales Order Management Team Leader to oversee our export operations and lead a team of skilled professionals. In this crucial leadership role, you will guide your team in ensuring our export sales orders meet all regulatory requirements, managing essential documentation, overseeing the export flow process, handling customs declaration management when relevant, and monitoring the intercompany automation model. You will foster strong partnerships with Logistics and Sales & Operations Execution teams and drive continuous improvement in our export processes. Your leadership and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing Progress to make a real impact on millions of patients around the world.

Main responsibilities:

Supervise a team that delivers the best service for export sales order management to internal customers ensuring a positive customer experience

• Responsible for Team’s performance in
  • Customer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timelines
  • Capturing inquiries, requests, returns from external and internal customers
  • Organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
• Monitor operational KPI’s and compliance with Sanofi policies and guidelines
• In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fulfillment local representatives, elaborate remediation action plan
• Ensure continuous improvement of the order management process

Supervise, coach Export Sales Order Analysts

• Share expertise and provide coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advise actions to management in this relation
• Create and regularly update job description of direct reports

Continuous Improvement

• Manage process improvement opportunities pipeline to eliminate redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in regional/global projects as required

Trainings

• Ensure onboarding of new hires and related trainings are organized
• Determine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job related trainings

About you

Experience:

• At least 3-5 years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in Pharma
• At least 2 years experience as a team lead
• Deep expertise in international trade regulations, including export operations and documentation requirements
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
• Experience in running services within a Business Services organization (advantageous)
• Experience in in transition project (advantageous)
• Good business acumen (advantageous)

Soft skills:

• Strong problem solving and analytical skills
• Hands-on experience of SAP (essential) in S4 Hana preferably, SD and GTS modules (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential)  

Interpersonal skills:

• Ability to interact with customers, internal and external stakeholders in a professional manner (essential)
• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
• Good communication skills (advantageous)
• Attentive to customer needs and feedback (essential)
• Ability to think creatively, highly-driven and self-motivated
• Well-inclined towards change and can work under pressure
• Strong customer service mindset with the ability to maintain customer satisfaction at a team level
• Ability to work autonomously and take ownership of tasks and processes (essential)
• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
• Attentive to detail and works with precision (advantageous)
• Action oriented, delivery driven, change agent (advantageous)
• Lead by example to deliver high quality service, customer satisfaction (advantageous)

Education:

• Diploma on Economics/Trade/Foreign Trade/Logistics/Finance

Languages:

• Excellent English and French written and verbal 
• Other European language is a plus  

This job post is subject to local legal and social procedures where applicable.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
• Play an instrumental part in creating best practice within our Procurement Team for Indirects having a great opportunity to be part of a diverse team while you will gain Manufacturing and Supply chain procurement knowledge as well

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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