O2C Order & Commercial Conditions Senior Analyst (Dutch, English and another European language)

O2C Order & Commercial Conditions Senior Analyst (Dutch, English and another European language) 

Location: Budapest, Hungary
Department: GBS - Opella - Consumer Healthcare

About Us

Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market.    

We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.  

That’s why we want to make self-care as simple as it should be by being consumer-led always, with science at our core.   

Through our unique and balanced portfolio of more than 100 loved brands, including 15 global and local high-growth challengers such as Allegra, Dulcolax and Buscopan, we deliver our mission: helping more than half a billion consumers worldwide take their health in their hands.    

This mission is brought to life by an 11,000-strong team, 13 best-in-class manufacturing sites, and 4 specialized science and innovation development centers.   

We are also proud to be the first major fast-moving consumer healthcare company to achieve B Corp certification.   

Join us on our mission. Health. In your hands. 

About the Role:

Are you an analytical expert with a passion for delivering exceptional customer service and managing commercial conditions? As an O2C Order & Commercial Conditions Senior Analyst at Opella, you will play a crucial role in managing order processing and commercial conditions for our Consumer Healthcare business across Europe and the MEA region. Your expertise will drive operational excellence, compliance, and customer satisfaction. 

Key Responsibilities:

• Administer customer orders to achieve agreed order cycle time and perfect order ratio. 

• Investigate and resolve invoice disputes or discrepancies by coordinating with relevant departments. 

• Maintain and update commercial agreements and conditions in the contracting tool. 

• Troubleshoot technical issues on different order entry/invoicing channels. 

• Request maintenance of master data fields linked to customer interfaces. 

• Identify process improvement opportunities through elimination of redundant activities. 

What You’ll Bring: 

• Have fluent or professional language proficiencies in English, Dutch and another European Language such as Spanish, Italian, German or another (both written and verbal). 

• Have a strong understanding of E2E Order to Cash processes, customer service mindset, and knowledge of order processing and customer service/contract management. 

• Have knowledge of order processing and customer service/contract management or similar

• Be hands-on with SAP (preferably S4 Hana) and Microsoft Office, especially MS Excel. Experience with Optical Character Recognition solutions is advantageous. 

• Be an excellent problem-solving, analytical, and financial acumen. Ability to interact diplomatically with internal stakeholders. 

• Be able to show that you are self-motivated, organized, detail-oriented, and able to work independently. A team player with a collaborative mindset. 

#LI-CHC #LI-HYBRID

Consumer Healthcare (CHC) 
At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

What we offer at Sanofi:

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team 

• Access to internal recruitment and development libraries - you can create your own career path within Sanofi; your professional development will be supported purposefully 

• An attractive package of benefits 

• Employee Assistance Program (mental health support, legal and financial consulting) 

• Gender neutral paid parental leave 

Pursue Progress. Discover Extraordinary. 

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.  

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.