Location: Budapest

Job type: Permanent, Full time, Hybrid according to policy

About the job

Our Team:

This position is part of the Service Excellence/Connect to Resolve (C2R) organization, a transversal organization into Sanofi Business Operations. Connect to Resolve (C2R) focus is to seamlessly connect Sanofi employees and third parties with the support teams and resolve their queries, driving customer centricity and user experience.

The Solutions Manager provides strategic leadership for the solutions team, overseeing the implementation, maintenance, and evolution of service management platform and solutions. This role is responsible for managing a diverse team of Business Analysts at various levels while ensuring alignment between technology solutions and business objectives. The Solutions Manager drives innovation, operational excellence, and continuous improvement across the service management ecosystem to enhance user experience, service efficiency and business outcomes.

Main responsibilities:

Strategic Leadership and Team Management

• Lead and develop a team of Business Analysts (Associate, Business Analyst, Senior, and Lead levels)
• Define team vision, objectives, and key performance indicators aligned with C2R strategy
• Foster a culture of innovation, collaboration, and continuous improvement
• Manage team performance, career development, and resource allocation

Solution Portfolio Management

• Oversee the lifecycle management of service management solutions across Portal, Ticketing, Chatbot/AI/GenAI, Telephony, Reporting, and Survey platforms
• Develop and maintain the solutions roadmap in alignment with business priorities and DIGITAL strategy
• Ensure solution architecture integrity and integration across platforms
• Drive adoption of emerging technologies to enhance service delivery capabilities

Stakeholder and Vendor Management

• Build and maintain strategic relationships with key stakeholders across Business Operations and DIGITAL
• Represent the solutions team in governance forums and steering committees
• Manage vendor relationships and contracts to ensure optimal service delivery
• Communicate solution value proposition and performance to executive leadership

Operational Excellence

• Establish and maintain solution configuration and support standards, methodologies, and best practices
• Implement metrics and reporting frameworks to measure solution effectiveness
• Drive continuous improvement initiatives based on performance data and user feedback
• Ensure compliance with security, data privacy, and regulatory requirements

Budget and Resource Management

• Develop and manage team budget and resource allocation
• Prioritize initiatives based on business impact and resource constraints
• Optimize team structure and capabilities to meet evolving business needs
• Identify opportunities for efficiency gains and cost optimization

About you

Experience

• 7+ years of experience in solution management, business analysis, or related fields
• 3+ years of people management experience leading technical or business analysis teams
• Proven track record in implementing and managing enterprise technology solutions
• Experience with service management platforms, AI/GenAI solutions, and reporting tools
• Background in business operations with focus on service delivery excellence
• Experience in a global, cross-functional environment
• Change management and organizational transformation expertise

Technical skills

• Advanced in service management principles and frameworks (ITIL, KCS)
• Advanced in project and portfolio management methodologies
• Advanced in business case development and financial management
• Intermediate in AI/GenAI, Service Management, Telephony and reporting solutions
• Intermediate in data privacy principles and compliance requirements
• Working knowledge of LEAN, Design Thinking, and Continuous Improvement frameworks
• Understanding of enterprise architecture principles and integration patterns

Soft skills

• Strategic thinking with ability to connect technology solutions to business outcomes
• Strong leadership and team development capabilities
• Excellent communication and presentation skills at all organizational levels
• Effective stakeholder management and negotiation abilities
• Problem-solving approach with focus on business value delivery

Languages:

• English (fluent)

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention, and wellness programs and at least 14 weeks’ gender-neutral parental leave.

If the role aligns with your experience and interests you, we would be delighted to receive your application and connect with you!

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

Discover our Code of Conduct, that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document before applying.

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